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Dispatcher

Len The PlumberAlbuquerque, NM, US
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Dispatcher

Location : Albuquerque, NM Schedule : Monday-Friday + rotating weekends. Pay : $20.00-$25.00 per hour based on experience.

About Us :

Since 1929, Wagner Mechanical has been dedicated to providing trusted HVAC, plumbing, and electrical home repairs. With nearly a century of experience, our team takes pride in delivering reliable service, quality workmanship, and lasting comfort for every home we serve.

Why Join Our Team?

  • Competitive Pay
  • Weekly Paycheck
  • 401(k) Match & Health Benefits (Medical, Dental, Vision)
  • Short & Long-Term Disability + Life Insurance
  • Paid Time Off (PTO) + Paid Holidays
  • Employee Assistance Program

What You'll Do :

  • Coordinate and schedule service calls for plumbing, heating, and air technicians
  • Assign jobs to appropriate field personnel based on skills, location, and availability
  • Communicate effectively with customers regarding appointment times and updates
  • Monitor technicians' schedules and adjust as needed for emergencies or delays
  • Maintain accurate records of calls, schedules, and job statuses in the dispatch system
  • Work closely with the Service Manager to optimize daily routes and productivity
  • Provide excellent customer service over the phone and via email
  • Other duties as assigned

    • What We Are Looking For :

  • Previous dispatching experience in the home services industry preferred
  • Strong organizational and multitasking skills
  • Excellent communication and problem-solving abilities
  • Ability to remain calm under pressure and in fast-paced environments
  • Proficient with scheduling software and basic computer applications
  • Positive, professional, and team-oriented attitude
  • High school diploma or equivalent

    • Pre-Employment Requirements

    All employment offers are contingent on successful completion of a criminal background check and drug screening. These are conducted in compliance with applicable laws and regulations.

    EOE

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    Dispatcher • Albuquerque, NM, US