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Specialist Tech Engineer

Specialist Tech Engineer

MphasisKansas City, KS, United States
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Role description

Job Description

Incident Management Specialist / Production Support - Telecom Billing

Location : Bellevue / WA or Frisco / TX or Atlanta / GA or Overland Park / KS

Job Summary -

We are seeking a skilled Incident Management Specialist with strong domain knowledge in Telecom Billing, preferably with experience in Amdocs products. The ideal candidate will be adept at diagnosing and resolving complex technical issues, performing root cause analysis, and working across systems and teams to ensure service continuity and rapid issue resolution.

Years of experience needed -

  • 4-10 years of experience in Incident Management or Tech Support Roles.
  • Experience with Amdocs telecom billing platforms or similar systems.
  • Bachelor's or master's degree in computer science, Engineering, or related field.

Technical Skills :

  • Must have prior work experience in incident management or technical support roles.
  • Proficiency in SQL and log analysis tools like Splunk.
  • Experience to query and analyze data from Oracle, MongoDB, and Cassandra DB to support investigations.
  • Apply basic coding skills in C++ or Java to understand and debug application-level issues.
  • Experience with Amdocs telecom billing platforms or similar systems.
  • Adept at collaborating with various stakeholders, with strong technical knowledge.
  • Strong understanding of software testing life cycle (STLC).
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and manage multiple incidents simultaneously.
  • Excellent communication and coordination skills across technical and business teams.
  • Excellent communication skills
  • Good technical alignment towards the project
  • Should be able to lead the team technically.
  • Detail-oriented with a strong focus on quality and accuracy.
  • Strong problem-solving and analytical skills.
  • Excellent communication and teamwork abilities.

    • Certifications Needed :

  • None

    • Key Responsibilities :

  • Lead and manage incident resolution efforts for telecom billing applications.
  • Perform detailed troubleshooting and root cause analysis across application layers and infrastructure.
  • Query and analyze data from Oracle, MongoDB, and Cassandra DB to support investigations.
  • Review and interpret logs using Splunk and server logs on Linux / Windows environments.
  • Collaborate with development and support teams to ensure timely resolution and documentation of incidents.
  • Use Postman and Swagger for API testing and validation during incident triage.
  • Track and manage incidents using ServiceNow and Jira, ensuring proper escalation and communication.
  • Apply basic coding skills in C++ or Java to understand and debug application-level issues.
  • Contribute to continuous improvement of incident response processes and knowledge base.

    • About Mphasis

    Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

    Equal Opportunity Employer :

    Mphasis is an equal opportunity / affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .

    Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.

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    Engineer Tech • Kansas City, KS, United States