Vendor Oversight Consultant

The Opportunity

Strategic Partnerships is looking to hire a skilled and dynamic relationship manager to work in a fast-paced environment to drive strategic partnerships and foster relationships with key third-party vendors. They will uphold the team's governance framework working with cross-functional teams across MassMutual and its vendors to identify, document, communicate, and memorialize challenges and opportunities, improve processes, build strong relationships, and provide transparency into the overall health of these relationships.

This opportunity allows you to be a relationship manager and liaison between our business areas and vendor partner(s). You will analyze and resolve problems in a timely manner with or without pre-established procedures on complex situations. You will be responsible to handle escalated and sensitive matters, including complaints and exception requests, to ensure that they are resolved quickly and by the appropriate person. You will have the opportunity to develop positive relationships coupled with the ability to make decisions, research, and respond with appropriate action, and prepare / explain complex situations as appropriate.

In working directly with our vendor partner(s) and business areas, you will have the opportunity to provide leadership and be responsible for the execution, partnership and governance of work that is performed with our external strategic sourcing partner. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Team

The Strategic Partnership team manages the large-scale external sourcing contract of existing and future sourced work performed within the CFO. In addition, we are responsible for managing all vendor relationships within the Controllers Organization. The team of Strategic Consultants are accountable for the overall effectiveness of the relationship(s) and performance of our vendor(s) ensuring the desired outcomes are achieved. Culturally, we are looking for individuals with a strong inclination for collaboration and learning from a variety of backgrounds that challenge each other openly, regardless of level or role on the team. The fast paced, agile, collaborating team focuses on :

• Effectively managing Business capabilities with our external vendor, including continuous improvement, performance, communications, and transformation
• Leading others to foster a positive working relationship with our external vendor.
• Proactively evaluating the market status of the external vendor(s) and continued relevance to MassMutual needs
• Working closely with program team and internal partners ensuring all program standards are documented and executed according to program methodology.

The Impact

In this role, you will be responsible for forming and maintaining strong relationships with Controllers key third party vendors. You will work collaboratively, but persistently, with our business partners to improve interactions with these vendors understanding the challenges and opportunities they face. You will be the primary contact between the vendors and the Controllers business teams

Your day to day would include, and is not limited to :

Work with business and vendor partners to document, track, and socialize inputs to monitor KPIs, SLAs, and agreed upon objectives which will help create transparency into the health of vendor relationships

Monitor third-party risk, including operational, financial, and cybersecurity risks, proactively identifying potential issues and escalating as needed

Advance relationships with key business stakeholders to deepen partnerships to ensure that our supplier relationships are being optimized across multiple facets including innovation, value realization, continuous improvement and risk mitigation

The Minimum Qualifications

The Ideal Qualifications

What to Expect as Part of MassMutual and the Team?

MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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