Service Coordinator

Take the next step in your career as a Service Coordinator with a supportive team, room for career growth, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP (tech support company) servicing businesses across the Northeastern Ohio Region.

We are looking for a Service Coordinator to become a part of our collaborative team.

You’ll ensure that service requests received are dispatched, scheduled and followed up on in a manner that adheres to Ashton Solutions’ industry-leading SLA and service delivery standards.

This is an on-site role in Beachwood, Ohio.

We'll Provide :

• Retirement plan, health insurance benefits, paid time off Friendly, people-focused management and technical mentors Strong core values within a tight-knit team Salary of $45,000-55,000 based on experience What You’ll Do : Manage system monitor alerts and end-user service requests to ensure courteous, timely, and effective resolution of service issues, according to respective Service Level Agreements (SLA) Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Build rapport and elicit problem details from help desk customers Identify priority and urgency of issues and ensure they are addressed by the service team accordingly Assist with managing engineering staff schedules for maximum utilization and efficiency Assist with the coordination for setup and installation of new and existing equipment, hardware, and software upgrades.
• Facilitate service request handling and escalation policies and procedures.

Skills You’ll Need :

Quick apply with your resume OR Get a head start on the application process through our online portal here :