Director of Operations

MCKESSONMason, OH, United States

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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

CoverMyMeds, part of McKesson Corporation, is a fast-growing healthcare technology company that has been recognized as a “Best Place to Work” by Glassdoor and a “Best Company to Work For” by FORTUNE. Through innovation and collaboration, CoverMyMeds’ solutions help people get the medicine they need to live healthier lives by seamlessly connecting the healthcare network to improve medication access; thereby increasing speed to therapy and reducing prescription abandonment. CoverMyMeds’ network includes 75 percent of electronic health record systems (EHRs), 50,000+ pharmacies, 750,000 providers and most health plans and PBMs.

McKesson Third Party Logistics is seeking a Director of Operations (DO) to lead our DC in Mason, OH. The DC is 315k sq. ft, and provides 3PL services to our pharmaceutical manufacturer clients. The DO is responsible for the safety, cultural, operational, financial, and service performance for the distribution center. They will ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations, and interacts with regulatory officials as required. They will also play a key role in creating a culture of trust with their team, inspiring them to do great work and have a little fun at the same time.

Key Responsibilities :

Compliance and Safety

Lead Distribution Center management team responsible for Safety, Security, Operations, Customer Service, Regulatory Compliance, Inventory, Computer Room Operations and Facilities.
Interface with employees on a regular basis in roundtables, staff meetings and one on ones.
Supports and executes performance reviews for DC Leadership team, initiating development plans and actively coaching areas of opportunity
Assist the management team in mitigating any safety concerns.
Ensure the building is always prepared for either an internal or external audit.

Employee Management

Overall responsibility for building a culture that is based on a strong foundation of trust, focused on team engagement, coaching, training, development, and performance management.

Ensure high quality employee attraction, engagement, and development at all levels.

Direct staff to provide a work environment that fosters creativity, productivity, collaboration, and accountability.

Maintain an engaged work environment by having a strong and friendly presence both on the floor and in the office.

Build bench strength through modeling I2CARE / ILEAD and development of a high-performing culture. Work with regional management on succession planning.

Effectively manage all people issues including, but not limited to, labor, turnover, generational, and diversity and inclusion.

Provide leadership and support for on-going training initiatives for management and employees.

General Management and Operations

Actively oversee DC operations and management by giving work direction, resolving problems, setting deadlines to ensure timely completion of work.

Develop and execute the vision for the facility, while tracking current processes and regularly assessing if best practices are in place.

Collaborate with corporate management and local management to develop and align strategic initiatives to implement locally.

Financial Ownership

Utilize financial acumen and knowledge, especially in making business decisions.

Monitor and analyze costs and assist the management team in making budgets.

Direct local operations to ensure building’s performance is within budget and expense plans.

Cross-Functional Partnerships

Collaborate with stakeholders from Program Management, Customer Care, HR, Engineering, Six Sigma, Finance, and more to ensure operations are identifying, meeting, and exceeding desired output and best practices.

Works closely with Program Management to interface with our clients for business reviews, issue resolution and quality engagements.

Coordinate with Transportation team and Contractors.

Facilitate the relationship between the Inventory team and Operations team, to guarantee the DC can meet customer needs.

Guide the business

Frame findings, prepare written analysis, and summarize results using graphical representations and professional formatting

Use knowledge of the specific data available, forecasting / analysis methods and visualization capabilities to provide insightful suggestions to business partners

Analyze data to obtain meaningful business and customer insights

Provide analytical support interpreting data and trends

Support the development of KPI targets, measure entitlements & benchmark against other areas of the business or against competitive data

Analyze data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls.

Be the go-to person for any ad-hoc data-related questions

Typical Minimum Job Qualifications (Knowledge, Skills, & Abilities) :

Education / Training -

4 year degree or equivalent experience

Business Experience -

12+ years operational experience including 5+ years managerial experience leading high performing teams

Critical Skills -

Excels at building, developing, and retaining talent while driving operational excellence within a large DC environment.

Capable of handling multiple priorities and extensive time demands regarding both logistics and employee problems and engagement.

Effectively navigates through complex situations, both internal and external, that may require multiple decision makers.

Advanced knowledge of Operations / Distribution.

Excellent organizational skills, excellent communication skills (verbal / written), management skills, and contract negotiations.

Advanced financial and business acumen to include knowledge of key financial statements, drivers, and levers.

Ability to develop, drive, implement, and maintain innovation and promote continuous improvement around engineering processes, customer support, cost structure, and quality initiatives.

Experience with DEA regulation compliance and controlled drug distribution.

Preferred Skills -

Strong PC skills and the ability to use McKesson’s suite of PC-based applications (Excel, Word, PowerPoint, Microsoft Outlook, etc.).

Experience with warehouse management systems. SAP is preferred.

Lean / Six Sigma training or continuous improvement experience.

Knowledge of pharmacy management / distribution a plus.

Working Conditions :

Environment (Office, warehouse, etc.) - Multiple environments, including office and warehouse. Must be willing to work various hours to manage across the 24-hour work day within the distribution center.

Physical Requirements (Lifting, standing, etc.) - General Office Demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$111,200 - $185,300

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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Director Of Operation • Mason, OH, United States

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