Resident Experience Representative

Resident Experience Representative

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

As a Resident Experience Representative, you will play a crucial role in delivering exceptional customer service, ensuring that our residents experience world class support and satisfaction. You will be the primary point of contact for resident inquiries, concerns, and requests. Your primary responsibility is to engage directly with customers, providing information and resolving inquiries related to our residents, including rent, maintenance, and other forms of assistance.

Essential Duties and Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members.
• Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience
• Handle inbound and outbound calls related to maintenance and various resident request involving their account
• Provide assistance, information, and support to residents regarding their queries, concerns, or requests.
• Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner.
• Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents.
• Resolve resident phone requests, ensuring satisfaction.
• Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems
• Answer a high volume of calls with the goal of resolving the residents needs
• Have a thorough understanding of the services offered to provide accurate information to residents.
• Coordinate with the internal departments to find solutions and resolve matters
• Promptly follow up with the customer to ensure they are satisfied with your answer
• Ability to learn multiple computer software systems and accurately input information into the database
• Ability to work cohesively with co-workers both within and outside of the department

Qualifications and Requirements :

Physical Demands :

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range $37,870.00 - $56,810.00 Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.