Intake Coordinator

ABOUT ADOBE

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of "America's Fastest-Growing Private Companies" by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row.

As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home / in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA / Marketplace lines of business.

POSITION PURPOSE

The Intake Coordinator plays a vital role in the success of our Population Health and Respiratory Care programs by serving as the first point of contact for prospective members. This role requires professionalism, empathy, and a keen ability to explain program services while establishing trust and engagement from the very first interaction. The Intake Coordinator is responsible for initiating program enrollment, conducting non-clinical assessments such as the COPD Assessment Tool (CAT), collecting and entering accurate member information, and ensuring proper communication across internal teams for seamless care transitions.

The position supports the organization's mission to improve Population Outcome Management, Complex Respiratory Care, Enhanced Respiratory Services, Quality Enhancement Initiatives, and Remote Monitoring by ensuring members are welcomed, properly assessed, and transitioned into services efficiently.

This position requires excellent organizational skills, attention to detail, strong interpersonal communication, and a customer service mindset. By bridging the gap between new members and the clinical care team, the Intake Coordinator helps reduce barriers to care, ensures compliance with regulatory standards, and contributes directly to improvements in patient outcomes and satisfaction.

DUTIES & RESPONSIBILITIES

Program Onboarding & Initial Contact

• Conduct initial outreach calls to potential members to introduce the organization's programs and services.
• Explain the benefits of Population Health and Respiratory Care programs in a clear and compassionate manner.
• Guide members through the onboarding process and obtain consent for participation.

Non-Clinical Assessments & Documentation

Communication & Coordination

Administrative & Operational Support

SKILLS & QUALIFICATIONS

EDUCATION, LICENSES, & CERTIFICATION

BENEFITS & TOTAL REWARDS

CHARACTER & COMPETENCIES

PHYSICAL DEMANDS & WORK ENVIRONMENT

EQUAL EMPLOYMENT OPPORTUNITY

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.