Mortgage Records Management Specialist I

Overview

To manage critical mortgage loan documents while also ensuring their accuracy, quality and integrity. Adhere to safeguarding of information; retrieval of data / documents effectively; company and investor document lifecycle procedures; and company and investor records retention regulations and requirements. Work under direct supervision. Participates in basic research / review with narrow scope.

Responsibilities

• Monitor and respond to various queues / queries via email and / or phone. Format reports for document release requests for efficient retrieval. Update database for outgoing documents. Reroute requests to appropriate business unit when necessary
• Review system of records and update mortgage loan servicing system confirming receipt of original documents
• Validate, prepare and coordinate with Procurement & Supply to have various mortgage documents sent to off-site storage
• Examine records of booked loans to follow up on loans not yet received
• Prioritize and forward investor-mandated documentation to Loan Delivery for performing the Ginnie Mae (GNMA) and private investor pool final certifications
• Accurately index terminal digit mortgage documents in sequential order for efficient lookup and review
• Perform pick-up of critical mortgage documents throughout main office for imaging, filing and / or shipping to investors. Close opened mortgage servicing tasks as necessary - Narrow scope
• Obtain and prepare documentation to complete daily status reports for management - Narrow scope
• Distribute requested documents to appropriate personnel for review and processing - Narrow scope
• Resolve escalated member issues and problems such as a third party requesting a copy of a paid in full mortgage loan documentation requiring validation it was recorded by the county and verifying the member provided permission for the release - Basic research / review
• Participates in requesting original documents from investors via email and / or investor website, identifying the reason for the request (loan paid in full, modification, foreclosure)
• Return original notes stamped paid in full, recorded security instruments and recorded satisfaction
• documents to member; ensuring compliance with state regulations
• Review correspondence from members, attorneys, title companies and other financial institutions regarding mortgage loans, Deeds of Trust, modifications, and / or documentation for paid in full mortgage loans, and provide copies of documents as applicable
• Enter required information per statutory compliance requirements for paid in full mortgage loans using reference materials, obtain appropriate signatures and mail release documents to appropriate lien release vendor
• Ensure confidentiality and safeguarding of records and information
• Review scanned mortgage documentation and index the image into the appropriate document type
• Deliver government loans that are in investor pools and sold back and forth through secondary markets to the appropriate business unit
• Research, analyze, and resolve issues related to documentation
• Research and provide expertise for projects and testing
• Perform other duties as assigned

Qualifications

Desired Qualification(s)

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Location : 820 Follin Lane, Vienna, VA 22180

About Us

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Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

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