Overview
Join to apply for the Route Delivery Professional role at Farmer Brothers
The Route Delivery Professional is responsible for providing great customer service to assigned customers. Ensures customers are in-stock, serviced as scheduled, and correct invoicing. Delivers coffee, tea, and related products to customers as needed.
Typical Work Schedule : Monday - Friday, 5 : 30AM - 2 : 30PM, begin and end day from branch.
Driving
Must be able to pass DOT Physical Medical Exam, have clean motor vehicle record, and pass drug test.
Responsibilities
- Deliver orders to existing customers
- Load vehicle for confirmed orders
- Replenish stock from customer's back room
- Rotate beverage station products
- Escalate customer issues quickly to the Area Route Manager and ensure customer satisfaction
- Ensure all customers, on a set daily schedule, receive delivery and service as required
- Manage invoices, inventory, and collaborate with the Area Route Manager on daily collections
- Pick / pull customer product orders from the delivery truck
- Notify Area Route Manager of any inefficiencies, customer dissatisfaction, or opportunities found while on route
- Perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities as needed
Education & Experience
High School Diploma or equivalent requiredPrevious Route delivery experience preferredCustomer service background preferredPrevious foodservice industry experience desiredAbility to lift 50 lbs. frequently and 60 lbs. occasionallyAbility to lift and carry products weighing up to 50 lbsMechanical aptitude with company hardware and software productsProficient in assessing customer needsFully supports and stands behind business goalsReadily identifies issues, problems or opportunitiesAware of impact self has on othersAble to use active listening and communicate effectively with customers or managementAble to identify new opportunities and proactively grow the businessAble to build rapport and a cooperative relationship with customersAbility to use sound business judgementAble to work independently with little supervisionExcellent decision-making skillsAbility to work effectively with customers and employeesAble to be proactiveSeniority level
Entry levelEmployment type
Full-timeJob function
OtherIndustries
Food and Beverage ServicesJ-18808-Ljbffr