Billing Manager

Billing Manager

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Billing Manager is responsible for the day-to-day supervision of the Billing Department, performing premium statement billing, reconciling and posting payments and leading the team to ensure that established deadlines are achieved. This role is critical to ensuring accurate and timely collection, reconciliation, and remittance of premiums across multiple carriers, clients, and benefit plans. Accounting proficiency and Microsoft Excel is a must, as well as experience with reconciliations and other accounting related tasks. Strong attention to detail, great organizational skills, and technical ability to work with software systems and experience with treasury / banking functions required.

Essential Duties And Responsibilities

• Supervise a team of Billing Representatives responsible for day-to-day premium collections and remittance operations
• Oversee the end-to-end process of collecting insurance premiums from employers and participants for health, dental, vision, life, disability, and other benefit plans
• Reconcile premium collections against carrier invoices, enrollment records, and eligibility data
• Acting as the primary information source for the team, maintaining / implementing audit measures and consistency, and taking corrective action when needed
• Coordinate with insurance carriers to ensure accurate premium remittance and resolve discrepancies or retroactive adjustments
• Ensuring the Department meets deadlines as set forth by clients and carriers
• Partner with client services and eligibility teams to resolve billing and enrollment mismatches that impact collections
• Respond to client inquiries related to premium payments, remittance schedules, or reporting
• Maintain standard operating procedures (SOPs) and monitor performance to ensure service level agreements (SLAs) are met
• Assists in the onboarding and training of billing representatives. Trains as system enhancements are developed and ensures procedures are followed.
• Successful achievement of team quality, production and service expectations, staff development, successful implementation of new clients, and retention of existing clients.
• Answering complex or difficult questions, advising team members regarding processes and procedures, and providing support to ensure all department goals are met.
• Support and encourage team members, and promote a positive work environment with Management and other departments as needed to resolve escalated issues.
• Participate in Client meetings and presentations, as needed.
• Processing of Accounting details and management reports within internal Billing and Enrollment Systems
• Other various reconciliation / analysis under the direction of the Sr. Director Operations and Sales Technology
• Ad-Hoc special projects

Qualifications