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Restaurant Manager

Restaurant Manager

The Charter OakSaint Helena, CA, US
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Required Years of Experience

2 years

Job Details

Primary Responsibilities

  • Train, coach, and manage service staff
  • Conduct staff education
  • Develop and implement updated SOPs for FOH team
  • Coordinate daily restaurant service operations and activities
  • Assist in coordination and execute on and offsite events
  • Create efficient and effective FOH schedules
  • Assist General Manager in monitoring sales, budgets, food and beverage costs, staffing expenses, and financial controls
  • Leading pre-shift lineups that incorporate education, VIPs, SOPs and BOH input.
  • Build and maintain guest relationships
  • Interact with guests and ensure all inquiries, complaints, and recoveries are handled promptly
  • Monitor adherence and ensure compliance to health, safety, hygiene standards, and records
  • Ensure food and alcohol regulations are adhered to
  • Assist General Manager in facilities management i.e. R&M, Cap-Ex requests

Additional Responsibilities

  • Liaise between General Manager and restaurant service staff
  • Oversee preparation of guest billing and collection of money
  • Attend management meetings and financial reviews of G / L and P&L
  • Daily opening and closing procedures, cash drawer and safe reconciliation, server check out review
  • Keep current with trends in the restaurant industry and community

    • Expectations

    Interact with all guests according to company standards, anticipate and address guest service needs, and assist individuals in need. Thank guests and treat with genuine care and appreciation. Speak with others using clear, professional language, and appropriate etiquette. Develop and maintain positive working relationships with others while supporting the team to reach common goals. Ensure adherence to quality expectations and standards. Follow all company safety and security policies and procedures, as well as, report accidents, injuries, and unsafe work conditions to ownership. Complete all applicable safety training and certifications. Ensure uniform and personal appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Perform other reasonable job duties as requested by Supervisors or Ownership. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    Requirements

  • Minimum 2 years relevant experience in a similar role in hospitality
  • Accelerated managerial skills
  • Wine & spirits knowledge
  • Pleasant, outgoing personality, with good written and verbal communication, and interpersonal skills
  • Proactive and takes initiative
  • Well organized
  • Able to work fast and calm under pressure
  • Mature, with an attention to detail and organization
  • Stand, sit, or walk for an extended period of time
  • Move, lift and carry objects weighing up to 50 pounds with or without assistance
  • Ability to multi-task and work independently as well as in and managing a team
  • In-depth working knowledge of food and beverage preparation and presentation
  • Proficient in computer use, Resy, Point of Sale, Excel and Word

    • Work schedule may vary from week to week and will include weekends and holidays.

    Compensation Details

    Compensation : Salary ($85,000.00 - $100,000.00)

    Benefits & Perks : Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts, Wellness Program

    Required Skills

    Training and Coaching

    Staff Management

    Education Coordination

    Budget monitoring

    Sales monitoring

    Customer Relationship Management

    Complaint Resolution

    Health and Safety Compliance

    Alcohol Regulation Compliance

    Financial Control Monitoring

    Liaison Between Management and Staff

    Billing Preparation

    Cash Handling

    Trend Awareness

    Guest Interaction

    Professional Communication

    Team Support

    Quality Adherence

    Safety Procedures

    Proactivity

    Initiative Taking

    Organization

    Ability to Work Under Pressure

    Attention to Detail

    Team Management

    Food and Beverage Knowledge

    Computer Skills

    Physical Ability to Lift and Carry Objects

    Multitasking

    Flexibility in work schedule

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    Restaurant Manager • Saint Helena, CA, US