Business Continuity / Incident Response Principle Program Manager

Your role at Dynatrace

As an Incident Response Program Manager, your role will be critical & high visibility, supporting the organization’s response to critical IT and business-impacting incidents, coordinating cross-functional teams and ensuring timely resolution to minimize business disruption and maximize employee, customer, and investor community trust. This role requires a blend of hands‑on technical expertise, strategic program development, project management, and strong cross‑functional collaboration.

Key Responsibilities :

• Support incident lifecycle, from detection and assessment to resolution & post‑incident review, ensuring appropriate level of urgency from stakeholders.
• Coordinate activities and communications of cross‑functional teams, involving third parties as necessary, and in conformance with the Dynatrace Incident Response Plan.
• Keep and maintain formal incident documentation throughout the incident lifecycle.
• Hold incident team members and key providers accountable for delegated action items during an incident.
• Coordinate the activities of the Incident Response Team for security and business continuity events.
• Work with Legal & communications teams to facilitate and compile frequent, high‑quality communications to internal and external stakeholders, including executive staff.
• Support war rooms while establishing other temporary communication channels as warranted during an outage.
• Coordinate and manage post‑mortem and root cause analysis exercises after incident resolution and integrate lessons learned into go‑forward operations.
• Coordinate bi‑annual testing cycles of the Incident Response & Business Continuity plan to ensure appropriate operational readiness, coverage & ownership, and process adherence.
• Drive the development and completion of additional Incident Response playbooks to better prepare Dynatrace for additional crisis management.
• Become a trusted advisor and partner to your business stakeholders.

This position is able to sit remotely. Candidates who live within a 45 mile radius of Boston, MA, Detroit, MI, Denver, CO, or Mountain View, CA will be required to work hybrid (2 day per week) out of our Dynatrace office.

What will help you succeed

Minimum Requirements :

Preferred Requirements :

Why you will love being a Dynatracer

Compensation and Rewards

DOE, salary $160K - $180K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience / education and location.

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