Government and Public Sector - Service Delivery Center - Indirect Tax - Operations - Analyst

Government And Public Sector - Service Delivery Center - Indirect Tax - Operations - Analyst

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From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our federal, state, local and education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams; quality work at the highest professional standards; operational know-how from across our global organization; and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting our nation and serving the people; increasing public safety; improving health care for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The Service Delivery Center (SDC) is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal and state clients. The SDC is a core component of the GPS practice. In this role, the resource would be responsible for daily processing and operational support functions across the practice.

Key responsibilities include : becoming technically proficient in applicable program procedures and requirements; reviewing documentation for completeness; assisting with fact finding and obtaining needed documentation; committing to meticulous attention to detail; executing proper documentation of review procedures and client communications; providing written and verbal data analysis; delivering status updates; contributing to driving operational efficiency; executing and delivering on engagement-specific tasks; and recognizing and actively seeking guidance from team leaders when faced with unfamiliar circumstances.

Skills and attributes for success include : ability to comprehend and retain complex training materials; attention to detail; ability to interact with clients and offer feedback; capability to redirect attention; willingness to learn firm and client-specific technologies; readiness to learn and explore; display a high-level of professionalism; and authentic communicator with the ability to collaborate with EY colleagues.

To qualify for this role, resource must have a bachelors degree, United States Citizenship, strong customer service and organizational skills, experience with Microsoft Office Suite, excellent written and verbal communication skills, and ability to learn and use technology. Must be able to obtain and maintain a secret clearance or higher. Capacity to work some overtime.

Ideally, resource(s) will also have prior experience in a service delivery center or similar environment.