Inside Sales Campaign Specialist

Inside Sales Campaign Specialist (CS)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Description

The Inside Sales Campaign Specialist (CS) role is a position responsible for supporting prospecting activities and managing customer account relationships and in a defined territory. The CS will educate current and prospective clients and drive adoption of Biologics' value-added services that will enhance customer efficiencies, while driving increased referrals to Biologics. Along with business development responsibilities, the CS is a critical role within the Provider Sales Organization of Biologics that is responsible for managing potential services issues affecting providers and patients so that exceptional customer service is delivered and, as a result, referrals grow. As key contact for Healthcare Providers (HCPs), the CS reduces the workload of those within the pharmacy operations and on the Provider Sales Team by responding to customer inquiries and promoting repeat referrals.

The CS will develop and support the relationship between Biologics and the individual customer at multiple levels; including prescribers, nurses, and pharmacy staff, assisting the customer in maximizing the various Biologics products and services they currently use and working with the customer to identify areas of need where additional solutions may enhance patient care. This will also entail developing and maintaining a productive working relationship with all pertinent internal departments / teams as well as ensuring all internal stakeholders are working in conjunction with each other to meet the overall agreed upon goals and strategies for the customer.

The CS is responsible for maintaining communication with key customers by developing close business relationships to sustain valued partnerships, monitoring market conditions while remaining alert to opportunities and to ensure on-going account servicing in a manner that maximizes customer satisfaction while favorably positioning Biologics as the market leader for oncology or rare specialty pharmacy needs.

This person works collaboratively with the field-based sales, sales support, and operational teams to ensure the smooth transition of a pharmacy prescriber target to a long-term pharmacy client.

This individual will have working knowledge of the entire range of pharmacy services. They are motivated by working in a team environment for the collaborative achievement of sales goals. This person will exhibit strong phone etiquette skills and complete a significant volume of impactful customer engagement activities daily. The CS is responsible for the office staff education, problem resolution and overall customer satisfaction. He or she is comfortable with managing multiple priorities in a fast-paced environment. Driven to provide customer satisfaction, deepen engagement, and promote client loyalty.

The ideal candidate is passionate about delivering exceptional customer service and does while promoting McKesson's ICARE and ILEAD principles both internally and externally.

Key Responsibilities

Business Development, Client Retention and Growth Successfully manages an assigned sales territory by driving the sales process to expand value added services, expand wallet share, and increase overall referrals to Biologics. Grows market share through strategic acquisition of new business that meets or exceeds sales objectives. Collaborates with other business functions within the organization to drive integrated selling opportunities / solutions to closure.

Customer Experience Interpret, analyze, and deliver Quarterly Business Reviews to assess customer needs and present value-added services of Biologics to key decision makers. Analysis of sales reports and customer trends to proactively identify and capture opportunities. Develop a knowledge base of the marketplace, business environment, account dynamics and customer concerns to deepen customer relationships. Share best practices with team members to enhance skills of others, improve and increase leadership / mentor skills.

Support New Drug Launches Participate in all pre-launch training to develop deep understanding of new drug or campaign profile, identify likely prescriber targets, and perform education outreach to capture new referral opportunities and broaden prospect pipeline.

Issue Resolution Partnering with Operations proactively intervenes on potential service issues. Escalates urgent matters as needed to maintain exceptional customer service. Provides feedback to HCPs on escalated cases and determines corrective action to avoid repetitive errors.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education

Bachelor's degree or higher preferred in healthcare or business-related field or equivalent experience.

Critical Skills

4+ years of experience in customer service, or pharmacy operations, or sales with a demonstrated history of sales achievement and performance

Strong organizational skills, ability to prioritize and work under pressure and multi-task effectively

Proficiency in Microsoft applications

Exceptional written and verbal communication skills; excellent customer service skills

Ability to effectively build rapport and create relationships with Health care providers and internal staff

Client-focused service mentality with sense of urgency to resolve issues

Additional Skills

Highly motivated and committed to excellence with a positive attitude

Account Management experience preferred

Consultative selling experience to a clinician demographic highly preferred.

Understands the sales cycle and process

Understands patient's clinical, financial, and emotional needs related to specialty pharmacy

Knowledge of healthcare terminology and experience in a healthcare environment

Working Conditions

Environment (Office, warehouse, etc.) Hybrid; Remote office and on-site

Position is home-based with occasional office or travel requirements (5-10%).

Travel to current / potential customer sites, clinician meetings and company events.

Current driver's license required.

General Office Demands

Physical ability to travel; Flying, driving.

Physical Requirements (Lifting, standing, etc.) standard