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Technical Support Specialist

Technical Support Specialist

Institute of Healthcare Professions, LLCBoynton Beach, FL, US
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Job Description

Job Description

Description :

International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment.

Purpose

The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college’s digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution’s mission of delivering high-quality healthcare education.

Responsibilities

System Administration and User Support

  • Serve as Zendesk Admin : add users, manage accounts, passwords, and macros, and train staff on platform features.
  • Act as Bookings Admin : create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings.
  • Manage Shiftboard platform : create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access.
  • Create bulk templates for new users / students in Typhon.

Network and Security Administration

  • Limited Active Directory administration : access server via Remote Desktop, create and manage staff / faculty accounts for on-premises access, enable / disable users, and update user profiles.
  • Office 365 administration : update whitelist domains or users in Exchange, unlock restricted student emails in Defender.
  • Administer Avigilon Alta / Open Path : create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies.

    • On-Campus Technology Coordination

  • Local On-Campus Admin : bypass system admin requirements for time sync, external hard drive access, and application installation.
  • On-Campus Testing Coordinator : assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers.

    • Vendor and Event Support

  • Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations).
  • Organize and support campus events with technical setup and troubleshooting.

    • Team Leadership and Training

  • Train and coach support staff on systems and processes.
  • Review support tickets, student meetings, and projects for quality and efficiency.
  • Organize support staff scheduling for campus events and operational needs.

    • Requirements : Qualifications

    Education / Experience / Knowledge

  • Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
  • 2+ years of experience in technical support, IT administration, or help desk roles.
  • Must have experience working in an educational environment (school, college, or university)
  • Strong interpersonal skills and a customer-oriented mindset
  • Ability to work independently and as part of a team
  • Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems.
  • Strong troubleshooting, organizational, and communication skills.
  • Proficiency in Microsoft Office Suite and remote desktop tools.
  • Ability to train and support users with varying technical backgrounds.

    • Desired

  • Bachelor’s degree in related field.
  • Experience in higher education or healthcare environments.
  • Familiarity with Shiftboard, Typhon, Avigilon Alta / Open Path, and booking platforms.
  • Vendor management experience.

    • Additional Information

    At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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    Technical Support Specialist • Boynton Beach, FL, US