Sales Coordinator

Summary :

This position provides internal support for the sales team, dealers and customers at the HME factory and is responsible for the overall customer experience as customers interface with HME. This person is responsible for coordinating customer and dealer visits to the factory and being the eyes and ears of the sales team and dealers at HME. They will also support, processing and reviewing customer contracts, coordinating pre-con meetings, and acting as a point of contact for dealers and customers when they have questions on status of orders or other miscellaneous items. They will provide a high level of customer service to both internal and external customers and be directly responsible for providing world-class customer experience in all aspects of interface with HME. This role is responsible for helping to deliver high-quality apparatus with the result being a satisfied customer to include the dealer, sales reps and ultimately the end user.

Essential Duties and Responsibilities :

• Coordinating logistics for sales team and dealers for factory visits, events and meetings
• Analyze sales data and provide sales reports as necessary to the sales team
• Support accurate and timely sales order processing
• Provide support sales material and information to sales reps and dealers as needed
• Manage the customer visit experience at the factory by providing an exceptional experience for them while they are on site
• Manage sales marketing materials and ordering and inventory of swag for customers and dealers
• Answering dealer and customer questions about the status of their order and details of their apparatus build
• Be the liaison between customers / dealers and other internal departments
• Support coordination of apparatus location and maintenance of sales portal and documentation
• Support change order processing and release
• Coordinate trade show registration, logistics, attendance and support as needed
• assist with customer inspections as needed
• participate in training opportunities to develop skills to better understand HME's products, current technology and / or
• product available to the field (as well as personal growth opportunities to excel at providing customer support),
• participate in departmental meetings and process improvement events to assist in determining the best course for the
• department to be successful and provide an environment for learning,
• travel as required to shows, events, dealer locations, etc.,
• perform other duties as assigned.

Qualifications :

General Physical Requirements and Physical Activities : generally sedentary work; seated at desk for extended periods while talking on telephone or performing work on computer; standing, bending, reaching above shoulder level, walking, occasional lifting and carrying (up to15 lbs.), frequent near vision for reading and computer work; repetitive use of hands, fingers, wrists for key board and other business machine usage; occasional stressful conditions.

Working Conditions : Approximately 75%-90% of work is performed in an enclosed office, cubicle, or open workstation under conditions that can be described as "normal office environment", with controlled climate and minimal exposure to health or safety hazards; occasionally work requires presence on plant manufacturing area. When in plant manufacturing area, there is possible exposure to :

electric current; oils and lubricants; moving mechanical parts; chemical cleaners and solvents; sharp edges; airborne dust, metal and fibrous shavings; intense light from welding; motorized forklift truck traffic; overhead crane operation; seasonal temperature variations (ex., high temperature and humidity during summer months); noise - loud, sharp, extended, impulse; up to, and occasionally exceeding, 85dBA (noise levels may require use of hearing protection).

HME is an Equal Opportunity Employer and provides equal employment and advancement opportunities to all employees and applicants. HME prohibits discrimination in employment opportunities or employment practices on the basis of race, color, religion, sex / gender (including pregnancy), national origin, age, disability, protected veteran status, protected genetic information, or any other characteristic protected by applicable local, state, or federal law