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Tax Services Rep - Contract job
Tax Services Rep - Contract jobNesco Resource • Rochester, NY, US
Tax Services Rep - Contract job

Tax Services Rep - Contract job

Nesco Resource • Rochester, NY, US
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Customer Service Representative – Tax Services (Contract Role)

Rochester, NY – 100% On-Site

$20–$23 / hr (DOE)

Monday–Friday, 8 : 00 AM – 5 : 00 PM

We're seeking a customer-focused, detail-oriented professional who enjoys working in a fast-paced environment and takes pride in providing exceptional service and problem resolution. This is a full-time, temporary / contract role with a respected national employer headquartered in Rochester, NY.

Key Responsibilities

  • Provide high-quality customer service via phone, email, and chat, documenting all interactions accurately.
  • Follow up on outstanding items to ensure timely resolution in accordance with service level expectations.
  • Develop and maintain knowledge of company products, policies, and procedures.
  • Manage daily, time-sensitive tasks with strong organizational focus.
  • Support both internal and external clients with tasks such as :

– Processing payments and filings

– Assisting with tax agency registrations

– Researching and resolving tax notices

– Data entry, spreadsheet management, and data verification

  • Utilize systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, and Microsoft Office. (Familiarity is helpful but not required.)
  • Demonstrate professionalism, accountability, and teamwork in all interactions.

    • Qualifications

  • High School diploma or equivalent required.
  • Minimum 2 years of professional work experience.
  • Payroll or tax-related experience preferred.
  • Strong attention to detail and commitment to accuracy.
  • Excellent written and verbal communication skills.
  • Proven ability to multitask and meet deadlines in a high-volume setting.
  • Strong customer service and interpersonal skills.
  • Comfortable learning and navigating multiple software systems.
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    Service Rep • Rochester, NY, US