Housing Intake Steward

Housing Intake Steward

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs : Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

The Neighbor Care Team has the privilege of walking alongside our "neighbors" as they apply to live at Community First! Village (CFV) and to provide an opportunity for them to settle, cultivate and care for themselves and others in this unique community.  The Housing Intake Steward is an integral part of the Neighbor Care team, supporting and welcoming neighbors into Community First! Village. The Housing Intake Steward will s teward relationships with new potential neighbors as they move through the housing interview process and settle into life at CFV.

This is a full-time, non-exempt position reporting to the Senior Move- In Manager . Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am-5pm Monday-Friday. Some nights and weekends may be required . Th e Housing Intake Steward will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

• Steward relationships with new potential neighbors as they move through the housing interview process and settl e into life at CFV.
• Conduct housing interviews a nd home selection appointments for new potential neighbors .
• Conduct background check reviews and confirm potential new neighbor eligibility.
• Schedule housing contract signings, healthcare intakes, m ove-in day appointments, and other various appointments. Inform all relevant departments of upcoming move ins.
• Ensure organization move-in goals are met.
• Work closely with new neighbors to make sure they have a plan to pay monthly rent.
• Verify funding for move-in costs for approved housing applicants; coordinate with partner agencies regarding funding, as well as with the Property Management and Accounting Team.
• Lead the New Neighbor 101 Program in an effort to help our neighbors connect with each other and settle well into community at CFV.
• Support relationships with partner agencies serving people currently experiencing homelessness and educate them on our housing application process and requirements.
• Facilitate the virtual and in-person CFV Potential Neighbor Tour.
• Oversee the process of all neighbor approved transfers.
• Create Welcome Home Report on a monthly basis .
• Assist MLF and Neighbor Care team in achieving our goals, especially helping to move neighbors' home and into community.
• Assist Neighbor Care and other departments as needed.
• Other Duties & Responsibilities as needed

Knowledge , Skills , Abilities & Princip les

Work Environment & Physical Demands

MLF VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family :

CORE VALUES

M LF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.