Technical Control Facility QA / QC

Responsibilities & Qualifications

RESPONSIBILITIES

• Provide circuit restoration, fault isolation, and status reporting services in accordance with DISAC policies and procedures.
• Conduct circuit engineering, system engineering, Quality Control (QC), testing, trend analysis, and performance monitoring.
• Ensure compliance with DISA regulations and local JSP policies.
• Prepare and review all work products for technical and grammatical correctness.
• Update and maintain Documentation Style Guides and templates.
• Receive, log, track, and resolve trouble tickets from various sources.
• Implement and enforce quality control measures in accordance with DISAC and local JSP policies to ensure adherence to operational procedures and standards.
• Conduct regular audits and inspections of circuit engineering, system engineering, and maintenance activities to verify compliance with established protocols and specifications.
• Develop and maintain a robust QC testing program to evaluate equipment performance, identify faults, and ensure optimal functionality of telecommunications networks.
• Analyze trend data and performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with stakeholders to address customer feedback and resolve issues related to service quality or performance.
• Monitor and track circuit restoration and fault isolation activities to ensure timely response and resolution of service disruptions.
• Review documentation, reports, and incident logs to verify accuracy, completeness, and alignment with regulatory requirements.
• Provide training and guidance to personnel on QC procedures, standards, and best practices to promote a culture of quality excellence within the technical control facility.
• Maintain documentation of QC processes, findings, and corrective actions taken for internal records and compliance purposes.
• Serve as a point of contact for QC-related inquiries, audits, or assessments conducted by regulatory agencies or external stakeholders.
• Experience with BICSI installation regulations and standards.

REQUIRED QUALIFICATIONS

3-5 years of relevant experience

CompTIA Security+ CE

CCNA or CCNA Collaboration

Overview

We are seeking a Technical Control Facility QA / QC to join our team supporting DISA JSP ETM in Arlington, VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION / SECURITY CLEARANCE

U.S. Citizen

Top Secret / SCI clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

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