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Resident Relations Manager
Resident Relations ManagerARCADIA MANAGEMENT SERVICES CO • San Jose, CA, US
Resident Relations Manager

Resident Relations Manager

ARCADIA MANAGEMENT SERVICES CO • San Jose, CA, US
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Job Description

Job Description

Reporting to the Community Manager, the Resident Relations Manager is responsible for creating a positive living environment for apartment community residents. Key responsibilities include managing the resident relations staff and responding to resident concerns.

Position Responsibilities :

  • Build and maintain positive relationships with residents, addressing concerns, and ensuring their needs are met.
  • Review the daily activity logs provided by the courtesy patrol and distribute violation notices as needed.
  • Order forms used by RR, parking passes, Key Trak supplies, and Door King supplies.
  • Follow up with resident disputes.
  • Follow up with outward appearance inspections.
  • Coordinate maintenance and repair services for common areas and amenities, ensuring they are well-maintained and functional.
  • Handle lease renewals and terminations.
  • Manage community amenities such as fitness centers, pools, clubhouses, and recreational areas, ensuring they are accessible and well-maintained.
  • Organize community events, social gatherings, and activities to foster a sense of community and engagement among residents.
  • Develop and manage budgets for resident services, ensuring efficient use of resources and adherence to financial goals.
  • Implement and enforce safety and security measures to ensure the well-being of residents and the security of the property.
  • Oversee a team of staff members responsible for providing resident services.

Position Requirements :

  • High School Diploma or GED : Minimum requirement.
  • Bachelor’s Degree : Preferred, especially in fields like business administration, hospitality management, property management, or a related field.
  • At least 7 years of experience in a customer service role.
  • Experience in property management, leasing, or real estate is required.
  • 2+ years proven experience in a supervisory or managerial role.
  • Excellent verbal and written communication skills to interact effectively with residents, staff, and vendors.
  • Strong ability to address and resolve conflicts, complaints, and issues efficiently.
  • Ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Strong interpersonal skills to build relationships with residents and create a sense of community.
  • Proficiency with property management software (Yardi), Microsoft Office Suite, and familiarity with cloud-based document management systems (Box).

    • Certifications :

  • Certified Property Manager (CPM) or Certified Apartment Manager (CAM) certifications are preferred but not required.

    • Knowledge :

  • Understanding of local, state, and federal housing laws and regulations.
  • Basic knowledge of property maintenance and facilities management.
  • Familiarity with budgeting and financial reporting.

    • Personal Attributes :

  • Strong focus on providing excellent service to residents.
  • High attention to detail to ensure accuracy and quality.
  • Willingness to work flexible hours, including weekends and evenings if necessary.
  • High level of professionalism and a positive attitude.

    • Physical Requirements :

  • Ability to move around the property frequently.
  • Capability to handle physical tasks such as inspecting units or common areas.

    • Additional Requirements :

  • Must pass a background check after conditional offer of employment.
  • This company participates in E-Verify to confirm the employment eligibility of all new employees.

    • Compensation details : 75000-90000 Yearly Salary

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    Resident Manager • San Jose, CA, US