Client Support Representative

Are you a patient, tech-savvy problem-solver with a passion for helping people navigate their digital world with ease? Join Valiant Enterprise as a Client Support Representative !

The strategic pulse of AT&T Retail's market expansion, Valiant Enterprises orchestrates precise retail marketing campaigns that resonate deeply and drive measurable brand ascendancy. For our esteemed AT&T Retail campaign in Portland, we are actively seeking an empathetic and technically astute Client Support Representative. This role doesn't just hand out answers, it builds tech legends. You'll be the reason customers refuse to talk to anyone else at AT&T.

As a Client Support Representative , you're AT&T's frontline troubleshooter, transforming "this doesn't work" into "fixed it!" through expert tech know-how and razor-sharp problem-solving. We'll arm you with intensive training on every product, tool, and fix in AT&T's arsenal. Your job is to diagnose fast, explain clearly, and leave customers shocked at how easy tech can be.

Essential Functions of the Client Support Representative :

• Provide empathetic, effective tech support for AT&T customers on wireless devices, internet, TV, and accessories in-store.
• Diagnose and troubleshoot a wide range of customer issues, including network connectivity problems, device malfunctions, app functionalities, and service disruptions.
• Clearly explain solutions and steps to resolve technical problems in an easy-to-understand manner for customers of all technical proficiencies.
• Assist customers with billing inquiries, account changes, and service activations, ensuring accuracy and clarity in all transactions.
• Process returns, exchanges, and warranty claims for AT&T products efficiently and according to company policy.
• Educate customers on self-service options, online tools, and AT&T applications to empower them to manage their accounts and services independently.
• Handle customer complaints and challenging situations with patience, professionalism, and a focus on de-escalation and positive resolution.
• Document all customer interactions, issues, and resolutions accurately and thoroughly in the customer relationship management system.
• Collaborate seamlessly with sales associates and other team members to ensure a holistic and positive customer experience.
• Stay continuously updated on all AT&T product changes, service updates, troubleshooting protocols, and competitive offers.