Case Documentation Specialist

Job Description : Join a dynamic regional Customer Service Operations team supporting lemon law case management for one of the world’s premier auto brands. This is a temporary assignment (potential for extension) for an individual who thrives in a fast-paced, detail-oriented, and customer-focused environment. Key Responsibilities : Prepare, track, and distribute Lemon Law acknowledgment letters to customers and dealerships Request, receive, and organize repair orders and sales documents from dealerships Input and update customer case information and repair histories in Salesforce / GEP or similar platforms Assemble and compile documentation for in-house legal, headquarters, and field teams Assign and distribute customer cases to appropriate regional or legal personnel Coordinate with dealer personnel, field managers, and technical specialists to ensure timely resolution Maintain accurate and confidential records of all case files and communication Required Skills & Qualifications : Strong written and verbal communication skills Excellent organizational, time management, and multitasking ability High attention to detail; ability to maintain strict confidentiality Experience in customer service, legal support, automotive, call center, or dealership roles (Preferred) : Understanding of California Lemon Law or related consumer laws, or legal background (Bonus) : Automotive dealership, OEM, or legal department experience Education & Experience : High School diploma required; some college or paralegal / legal studies preferred 1+ years of experience in customer support, legal admin, automotive admin, or dealership environment