Telecommunications Officer
City of Angleton
Department : Police Department
Location :
Angleton Police Station
Reports To :
Telecommunications Sergeant
Classification : B22
FLSA Status : Non-Exempt
Shift : Working shift work
Summary
911 operators must respond to emergency and non-emergency calls for assistance and information. They must provide communication support for police, fire, EMS, and the general public. 911 operators are responsible for making split-second decisions, where a momentary lapse of attention can have a disastrous consequence.
This position is safety-sensitive and is subject to random drug and alcohol screening.
Job Requirements
Must be 18 years of age or older
Must not have any Class B or above convictions
Must undergo a background investigation that meets all local, state, and federal requirements, as well as a drug screen and physical examination
Must successfully pass a pre-employment physical, drug, and alcohol screen
Essential Duties and Responsibilities
Operate a multi-line telephone console system, alerting system, understand and operate multiple computer programs, and a TDD system for the hearing-impaired
Translate information to the appropriate nature code
Determine and assign the level of priority of the call and enter data into a computer-aided dispatch system for dispatching purposes
Ask vital questions and provide pre-arrival instructions
Monitor and operate a radio console and computer equipment
Receive and respond to a variety of emergency and non-emergency services and complaints
Ask questions to interpret, analyze, and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
Dispatch and coordinate the responses of public safety agencies
Identify the appropriate number and type of equipment or apparatus to dispatch
Enters, modifies, clears, and cancels into local, state, and national computer databases
Monitor and respond to a variety of technical systems and alarms
Other duties as assigned
Qualifications and Requirements
Education and Experience
High school diploma or GED required
Must be able to complete a comprehensive training program during the first year of employment
Skills
Develop and maintain cooperative and professional relationships with citizens, co-workers, supervisors, and representatives from other departments
Use logic and reasoning to reach conclusions to problems
Use good judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
Think quickly and work under stressful situations
Listen and communicate effectively
Follow instructions
Spell correctly and type efficiently
Organize and pass on information as needed
Certifications / Licenses
Valid Texas driver’s license in good standing
Physical Demands
Reasonable accommodations may be made to enable individuals to perform the essential functions of this position. The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully.
Prolonged sitting, repetitive use of hands and digits in the process of keyboarding, communication, hearing, listening, and speaking in the English language over the phone, radio, and face-to-face, visual acuity to read information on varying terminal displays with varying background colors; ability to distinguish colors, see close, at a distance, peripherally, and use depth perception.
Frequent : Standing, walking, bending, stopping, lifting to 10 pounds, twisting, reaching, pushing, and pulling
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The person in this position is required to work in an enclosed office setting, close to other people. The noise level is low to moderate.
This position is considered essential and required to respond in the event of an area-wide or local emergency.
The City of Angleton is an Equal Opportunity Employer.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Government Administration
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Officer • Angleton, TX, United States