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Telecommunications Officer
Telecommunications OfficerMediabistro • Angleton, TX, United States
Telecommunications Officer

Telecommunications Officer

Mediabistro • Angleton, TX, United States
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Telecommunications Officer

City of Angleton

Department : Police Department

Location :

Angleton Police Station

Reports To :

Telecommunications Sergeant

Classification : B22

FLSA Status : Non-Exempt

Shift : Working shift work

Summary

911 operators must respond to emergency and non-emergency calls for assistance and information. They must provide communication support for police, fire, EMS, and the general public. 911 operators are responsible for making split-second decisions, where a momentary lapse of attention can have a disastrous consequence.

This position is safety-sensitive and is subject to random drug and alcohol screening.

Job Requirements

Must be 18 years of age or older

Must not have any Class B or above convictions

Must undergo a background investigation that meets all local, state, and federal requirements, as well as a drug screen and physical examination

Must successfully pass a pre-employment physical, drug, and alcohol screen

Essential Duties and Responsibilities

Operate a multi-line telephone console system, alerting system, understand and operate multiple computer programs, and a TDD system for the hearing-impaired

Translate information to the appropriate nature code

Determine and assign the level of priority of the call and enter data into a computer-aided dispatch system for dispatching purposes

Ask vital questions and provide pre-arrival instructions

Monitor and operate a radio console and computer equipment

Receive and respond to a variety of emergency and non-emergency services and complaints

Ask questions to interpret, analyze, and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies

Dispatch and coordinate the responses of public safety agencies

Identify the appropriate number and type of equipment or apparatus to dispatch

Enters, modifies, clears, and cancels into local, state, and national computer databases

Monitor and respond to a variety of technical systems and alarms

Other duties as assigned

Qualifications and Requirements

Education and Experience

High school diploma or GED required

Must be able to complete a comprehensive training program during the first year of employment

Skills

Develop and maintain cooperative and professional relationships with citizens, co-workers, supervisors, and representatives from other departments

Use logic and reasoning to reach conclusions to problems

Use good judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters

Think quickly and work under stressful situations

Listen and communicate effectively

Follow instructions

Spell correctly and type efficiently

Organize and pass on information as needed

Certifications / Licenses

Valid Texas driver’s license in good standing

Physical Demands

Reasonable accommodations may be made to enable individuals to perform the essential functions of this position. The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully.

Prolonged sitting, repetitive use of hands and digits in the process of keyboarding, communication, hearing, listening, and speaking in the English language over the phone, radio, and face-to-face, visual acuity to read information on varying terminal displays with varying background colors; ability to distinguish colors, see close, at a distance, peripherally, and use depth perception.

Frequent : Standing, walking, bending, stopping, lifting to 10 pounds, twisting, reaching, pushing, and pulling

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The person in this position is required to work in an enclosed office setting, close to other people. The noise level is low to moderate.

This position is considered essential and required to respond in the event of an area-wide or local emergency.

The City of Angleton is an Equal Opportunity Employer.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Government Administration

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Officer • Angleton, TX, United States

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