Client Services Specialist II

A company is looking for a Client Services Specialist II for the overnight shift.

Key Responsibilities :

Respond to client support requests via email, chat, and phone, addressing various concerns

Utilize online systems to resolve tickets accurately and promptly, prioritizing based on urgency

Collaborate with team members and escalate issues as necessary to ensure optimal client experience

Required Qualifications :

Minimum 1 year of prior call center experience

High school diploma, GED, or equivalent

Reliable internet connection with minimum speed requirements of 20Mbps Down / 10Mbps Up

Dedicated work location without significant background disruptions

Basic skills in Microsoft Office suite (Word, Excel, Outlook)