Ambulatory Service Representative - Alamo Heights SurgeryCenter

Description

Summary :

Performs a variety of complex administrative duties for

patients in need of routine and / or urgent appointments, medical

procedures, tests, and associated ancillary services in an

ambulatory in / outpatient setting. Assess patients' needs, including

but not limited to, financial counseling, interpreter services,

social services and refers to appropriate person or area. Alerts

providers to emergent patient care needs.

Responsibilities :

Receives and directs phone calls from patients

and physician offices

Schedules patients for

treatment by multiple providers and treatment areas, and arranges a

variety of associated tests and procedures according to established

guidelines and specific criteria

Prioritizes

appointments in a manner that fosters optimum patient care,

efficient utilization of physician's clinical staff, as well as

equipment and facilities

Handles urgent patient

care calls and may alert providers to emergent patient care

symptoms and concerns

Schedules urgent care

appointments as needed and directed by

physician

Greets patients for scheduled and / or

urgent care appointments and

procedures

Confirms and verifies patient

demographic and insurance information

Collect

co-payments from patients upon arrival when

applicable

Obtains signatures of consent from

patient / guardian for treatment authorization and insurance / billing

information

Collaborates with insurers to

obtain patients' prior-authorizations for procedures and tests as

needed

Follows guidelines established by

insurers to ensure that pre-authorization, pre-certification, and

physician referrals for treatment are obtained prior to patient

visits

Reviews and audits billing discrepancy

reports and researches errors for

resolution

Verifies eligibility for procedures

or tests from various health care institutions Maintains accurate

and timely records, logs, charges, files, and other related

information as required

Requirements :

• High School Diploma

Work Schedule : 6 : 30AM - 3PM

Work

Type : Part Time