Customer Service Rep / Service Writer

Customer Service Rep / Service Writer

Job Category : Administrative

Requisition Number : CUSTO004433

Posted : June 20, 2025

Full-Time

On-site

McDonough EM, 187 Interstate S. Dr., McDonough, GA 30253, USA

Job Details

Description

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.

What You Will Be Doing

As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction.

Primary Responsibilities

• Quote machine repairs.
• Act as the initial contact for customers and communicate with them regarding their repairs.
• Manage jobs by opening, closing, tracking, and scheduling as needed.
• Monitor the cost of the job versus the invoice amount.
• Preorder parts and communicate tooling needs to Team Leaders.
• Meet and maintain company metrics in service performance.

Additional Responsibilities

Who We Are Looking For

To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well.

Education / Experience

Required Qualifications / Skills

Preferred Qualifications / Skills

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

What We Offer

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Employee Wellness Program

Personal Time Off

Career Development

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.