Experience Facilitator II Huntersville, PT II

Job Details

Job Location

Discovery Place KIDS-Huntersville - Huntersville, NC

Position Type

Part Time

Education Level

4 Year Degree

Salary Range

Undisclosed

Travel Percentage

None

Job Shift

Week days and weekends

Job Category

Nonprofit - Social Services

Description

At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs.

Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.

We're looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.

General Job / Position Summary :

Facilitates guest experiences, including demonstrations, programming experiences, and shows, enthusiastically

interacting and engaging with museum guests encouraging learning and development and performs

admissions-related operations.

Logistical Details :

• The position currently requires weekends
• The museums are open most holidays, closing only for Christmas Eve, Christmas Day, Thanksgiving Day, and Easter Sunday.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Facilitate day-to-day experiences, operational programs, public events and shows, and special programs and

lead educational activities in a variety of settings (50%)

Work as a forward-facing guest service representative at the admissions desk ensuring exceptional guest

experience and interaction (20%)

Monitor the museum exhibits, activities, and environment to ensure safety and high-quality guest experience

and engagement (30%)

REQUIRED COMPETENCIES :

To perform the job successfully, an individual should demonstrate the following competencies and seek

continual improvement in each area :

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and

ethically; Upholds organizational values.

Diversity Shows respect and sensitivity for cultural differences.

Organizational Support Follows policies and procedures; Supports the organizations goals and values.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.

Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities

Reasoning Solves practical problems and deals with a variety of variables in various situations.

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with

frequent change, delays, or unexpected events.

Cost Conscious - Conserves organizational resources.

Interpretation Processes a variety of instructions furnished in written, oral, diagram or schedule form.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets

clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing

style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets

commitments.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats other with respect

and consideration regardless of their status or position; Accepts responsibility for own actions. Follows

through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses

equipment and materials properly.

Qualifications

Qualifications and Skills :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Degree seeking and demonstrated experience in formal or informal

education; two years of experience in education, museums or related organizations preferred or equivalent

combination of education and experience. Fluency in Spanish welcomed.

Supervisory Responsibilities :

None

Working Environment :

The work environment characteristics described here are representative of those an employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Physical Demands :

The employee must regularly lift and / or move up to 30 pounds. Specific vision abilities required by this job

include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While

use hands to manipulate objects, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl.

Also regularly required to talk and hear while performing the functions of this job.

Employees of Discovery Place should uphold the mission, vision and values of the organization. We strive to provide exceptional service through four core values : uncommon courtesy, the pursuit of personal excellence, teamwork and inclusion. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

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