Customer Success Operations Manager

A company is looking for a Customer Success Operations Manager to help scale and optimize its global Customer Success organization.

Key Responsibilities

Provide operational support to the Customer Success team, ensuring efficient use of systems and processes

Design and maintain dashboards and reports for team visibility and strategic readouts

Conduct customer analyses to identify trends, retention risks, and upsell opportunities

Required Qualifications

5+ years in Customer Success Operations, Revenue Operations, or Business Operations, preferably in SaaS & AI

Strong understanding of Customer Success metrics and data analysis tools

Experience in cross-functional collaboration with various departments

Ability to manage complex tasks with multiple stakeholders independently

Self-motivated with a passion for identifying opportunities and solving problems