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Service Desk Analyst (Washington)
OmnisciusWashington, DC, USjob_description.job_card.1_day_ago
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- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionBachelor's Degree or equivalent. 2-5 years of IT support experience. Strong troubleshooting, problem-solving, and customer service skills. Active DoD Secret Clearance. When joining, you must possess an IAT level II certification in ACTIVE status :
Service Desk Analyst
Our client is seeking Service Desk Analysts to provide IT support for a client based in the greater Washington, DC area.
Responsibilities :
- Resolve technical issues through various communication channels.
- Install, maintain, and troubleshoot IT hardware and software.
- Document and manage customer requests using ticketing systems.
- Provide exceptional customer service and technical support.
Qualifications :
CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP
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Service Desk Analyst • Washington, DC, US
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