Dell Engineer L3 (Remote)

Job Description

Job Description

Nesco Resource is seeking an L3 Dell Hardware Engineer to serve as remote support for the field team and company. Expertise in Dell / EMC Isilon / PowerScale is necessary.

This is a full-time, remote opportunity. You may sit anywhere in the U.S. for this role!

The Subject Matter Expert troubleshoots complex technical problems relating to servers, storage, network, and software and is proficient in the use of a variety of troubleshooting tools, such as Support files and OneFS report outputs. The SME is capable of assisting customers and Field Engineers install software releases, firmware updates, patching and upgrading operating systems and restoring file systems. Requires a bachelor’s degree in a related field or equivalent certifications and 5 plus years of related experience. Must be familiar with industry standard concepts, practices, and procedures.

POSITION SUMMARY :

• Provide advanced technical advice and instruction to the engineering staff
• Actively work advanced tickets that cannot be adequately worked or resolved by L1 and L2 engineers
• Provide external and internal leadership on complex and / or problem tickets.
• Work all assigned tickets when in overflow or short-staffed situations
• Continually increase breadth and depth of technical knowledge in one or more targeted service offerings (platforms)

JOB DUTIES :

Additional Duties :

The Subject Matter Expert combines excellent customer facing skills combined with a high degree of technical proficiency to maintain the highest level of service excellence. Additional emphasis is placed on their area of expertise.

Relies on experience and judgment to plan and accomplish goals. Performs a vast variety of tasks. A certain degree of creativity and latitude is required. Takes a leadership position during team problem solving and mentors less senior members of the team.

LEADERSHIP & MANAGEMENT :

PERFORMANCE MEASUREMENT :

com171

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Company Description

NESCO Resource Company Overview

Established in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Company Description

NESCO Resource Company Overview\r\nEstablished in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.\r\n\r\nNesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.