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LL Salon Group Office Assistant

LL Salon Group Office Assistant

Lords and Ladies Salon and Medical SpaDouglassville, PA, USA
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LLSG Office Assistant

Department : L&L Salon Group

Reports To : Laura Senna | Operations Director

Employment Type : Part-Time | On-site

Location : L&L Salon Group

About Lords & Ladies

For over 40 years, Lords & Ladies Salon and Medical Spa has built a reputation for excellence through a commitment to education, exceptional guest service, and strong community engagement. Our team members play a key role in shaping our culture and driving continued success.

Position Summary

The Office Assistant is a high-impact, multi-functional role that serves as the face of the Lords & Ladies corporate office and a key support across departments. This position combines exceptional customer service and assisting in all areas of the LLSG Office.

This individual will work in a fast-paced, ever-changing environment that requires strong communication skills, high attention to detail, and a proactive, team-first attitude. Will work closely with the Office Administrator.

Client Services & Office Reception

  • Greet all visitors warmly, offer refreshments, and maintain a welcoming office environment.
  • Answer and direct all incoming phone calls and emails promptly and professionally.
  • Checking office email inquiries within 1 business day.
  • Resolve client concerns and service-related questions efficiently and with care.
  • Blue Paste & Pink Gel Orders from each salon location
  • Archive emails into spreadsheet.

E-Commerce & Online Order Fulfillment

  • Fulfill, and help the Office Administrator with shipping products
  • Assist in coordinating in-salon order pickups and communicate with clients as needed
  • Assist in the gift card fulfillment center, willing to pick up more hours seasonally
  • Keep the ecommerce area clean and organized.
  • Help with marketing transfers when needed.

    • Administrative & Office Operations

  • Demonstrates flexibility and eagerness to contribute to company-wide initiatives, including projects such as gift cards, data entry, marketing materials, and more.
  • Manage incoming / outgoing mail, deliveries, filing, and general correspondence.
  • Crush and recycle cardboard boxes; maintain clean and organized shared spaces.
  • Coordinate and order lunch when needed
  • Maintain office calendars, birthdays, closures, class schedules, and internal events.

    • Inventory & Logistics

  • Assist the Office Administrator in classroom setup
  • Set-up for staff meetings
  • Coordinate ordering and distribution of uniforms
  • Compile local prom / event dates and share with relevant teams.

    • Qualifications & Skills

  • Team-oriented mindset - flexible with job duties, focused on a "let's get it done" approach rather than "that's not my job."
  • Positive and outgoing demeanor - approachable, friendly, and professional.
  • Passion for guest service - committed to creating exceptional experiences for every guest.
  • Professional appearance and communication style.
  • Strong written and verbal communication skills.
  • Highly organized with exceptional time management.
  • Strong computer proficiency (Google Workspace, spreadsheets, forms, email).
  • Able to handle confidential information with discretion.
  • Proactive, adaptable, and thrives in a fast-paced, dynamic environment.
  • Previous administrative or customer service experience preferred.

    • Physical Requirements

  • Ability to lift and carry up to 35 lbs. (e.g., boxes of product, folding chairs).
  • Ability to set up classrooms / meeting spaces.
  • Position may require extended periods of sitting, standing, or moving between office areas.

    • Schedule & Compensation

  • Part-time : ~25 hours per week. Typical shifts are 8 : 00 AM - 1 : 00 PM or 9 : 00 AM - 1 : 00 PM (based on office / education center needs).
  • $15.00 per hour
  • Seasonal : Additional hours may be available during high-demand times (e.g., holidays, gift card fulfillment).

    • Benefits & Time Off

  • Unpaid time off available with at least 4 weeks' advance notice.
  • Benefits eligibility (including potential paid time off or insurance options) will be re-evaluated after one year of employment.
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    Salon Assistant • Douglassville, PA, USA

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