Vice President of Field Service Operations

This is how you WOW :

• Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions.
• Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives.
• Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions.
• Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness.
• Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels.
• Define and implement long-term service strategies that align with company goals, market trends, and technological advancements.
• Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs.
• Foster a culture of continuous improvement, accountability, and customer-centricity across the entire service organization, serving as a mentor and leader.

It would be WOW if you would bring this in :

Our Kärcher WOW-package :

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Affirmative Action employer – M / F / Disabled / Veteran

So : Wanna WOW with us?

Simply upload your resumeonline and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena | Talent Acquisition Manager

Fabiana.valbuena@karcher.com