Service Technician / Lead - Dayton, NV

Job Description

Job Description

Description :

The Service Technician / Lead plays a critical role within Sherman + Reilly’s Service team and the broader organization. This role requires strong technical expertise, exceptional customer service, and the ability to work independently and collaboratively. The Supervisor will manage service operations, oversee maintenance and inspections, and ensure effective communication across departments to deliver high-quality service to customers. This position requires a deep understanding of mechanical and electrical systems, customer service excellence, and operational efficiency.

Requirements :

Operational Oversight & Process Improvement :

• Coordinate and oversee service department activities, ensuring seamless operations and customer satisfaction.
• Track, compile, and report on service department metrics.
• Help enhance existing products, solutions, and technology to improve customer service processes and service offerings.
• Work cross-functionally to align service efforts with the company’s Mission, Vision, and Strategy.
• Assist in the development and implementation of safety programs related to equipment operation and maintenance.

Customer Service & Support :

Equipment Maintenance & Inventory Management :

Team Leadership & Collaboration :

Additional Responsibilities :

Qualifications

Notice to Recruiting Agencies : Sherman + Reilly does not accept unsolicited resumes or inquiries from staffing or recruiting agencies. We will not review, respond to, or return cold calls or unsolicited outreach. Any resumes submitted without a signed agreement in place will be considered the property of Sherman + Reilly and will not be subject to any placement fees.