Care Advocate

A company is looking for a Care Advocate (Shift : 8AM - 5PM EST).

Key Responsibilities

Conduct high-volume outbound calls and multichannel outreach to introduce services and support program enrollment

Build trust and rapport with patients using active listening and motivational interviewing techniques

Document patient interactions accurately and meet performance targets related to outreach and engagement

Required Qualifications

Experience in outbound call center, inside sales, or patient engagement roles, preferably in healthcare

Ability to manage high call volume while maintaining accuracy and empathy

Comfortable working with productivity targets and quality metrics in a fast-paced environment

High comfort level with technology, including Google Suite and CRMs

Ability to effectively collaborate with multidisciplinary teams