Operational Supervisor

Responsibilities :

• The primary job purpose of this position is to support our operators in the field.
• Monitors vehicle assignments and updates operators on service issues.
• Monitors pull-outs and pull-ins.
• Provides input to route changes / emergency needs due to inclement weather or other situations that demand attention.
• Ensure data is inputted in company internal data system
• Assists in investigating and resolving customer complaints.
• Ensures operating policies and safety procedures are followed in the field.
• Maintained training and compliance of files and facilitated training and safety meetings.
• Ensures people are qualified to conduct their jobs safely and consistent with company policies and procedures.
• Promotes and develops a safety and customer service culture consistent with company’s stated objectives.
• Continually monitor assigned area to ensure effective service and safe vehicle operation.
• Help ensure that operators have support in the field and to provide guidance to operators
• Provide operator coaching and training as needed
• Ensures all vehicle operation is safely performed and that employees are properly trained
• Investigate incidents and accidents
• Monitor on-time performance and help service needs to meet on-time objectives
• Support our operators in the field and help assign work as needed
• Conduct vehicle inspections in the field and in the parking area
• Perform road observations and ride checks with all Maruti Transportation employees
• Required to report activities daily
• Must maintain a strong interaction with our client in the field
• Ensures accuracy of data (including payroll approvals) on company database.
• Ensures customer billing consistent with operating agreements.
• Acknowledges bills incurred on open account are accurate and valid to pay.
• Determine type, number, and availability of vehicles for service.  Make timely vehicle assignments.
• At least annually review the operating practices of individual drivers; provide appropriate instructions to correct performance.
• Administers drug and alcohol program.
• Prepares daily operational reports as required.
• Maintains employee hire information as required.
• Ensures completeness of files and compliance with all labor regulations.