Outbound Scheduling Specialist

Job Description

Job Description

Overview

As an Outbound Scheduling Specialist, you'll help us reconnect with patients that are due for their appointments, and help us optimize our providers' schedules. A "patient first approach" is key to success, and our Outbound Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.

Responsibilities

• In a call center work environment, display the ability to service patient needs while actively making outbound calls with a focus on customer service
• Use professional communication etiquette while serving patient needs based on appointment availability and nearest location
• Minimum goal achievment based on monthly review of various metrics and expected requirements
• Works with internal partners and clinics on a timely basis, to help support and coordinate the needs of our patients
• Focused and open to learning new skills to take on various roles based on business needs
• Performs any and all duties reasonable assigned

Qualifications

High school diploma or equivalent required

Previous call center experience preferred

Bilingual in Spanish strongly preferred (a plus)

Proficient in navigating computer software and internal systems; experience with NextGen is a plus

Prior experience in a medical office setting with working knowledge of insurance processes is highly desirable

Detail-oriented, dependable, and able to effectively manage multiple tasks in a fast-paced, high-volume environment

Excellent verbal and written communication skills, with the ability to demonstrate empathy, active listening, and professionalism

Committed to maintaining confidentiality and adhering to HIPAA guidelines and regulations