Robotics Manager IT - OpenSpan / Automation Anywhere (Remote)

Overview

This is a remote role that may be hired in several markets across the United States.

We are seeking a dynamic and experienced Robotics IT Manager – OpenSpan / Automation Anywhere to lead our enterprise automation initiatives. The ideal candidate will possess strong expertise in OpenSpan (Pega RPA) or Automation Anywhere, along with a proven track record in managing RPA teams, driving automation roadmaps, and delivering measurable outcomes. This role will be instrumental in scaling our digital workforce, improving operational efficiency, and ensuring robust governance across business units.

Responsibilities

Lead end-to-end delivery of RPA / robotics solutions across business verticals using OpenSpan or Automation Anywhere

Manage a team of developers, analysts, and support resources to ensure quality execution and operational excellence

Design and implement robust automation governance, including intake, prioritization, compliance, and change control processes

Partner with business stakeholders to identify, assess, and prioritize automation opportunities that align with strategic objectives

Oversee the development lifecycle — from requirements gathering, design, build, UAT, deployment to production support

Ensure security, compliance, and audit readiness of RPA solutions, working closely with InfoSec and Risk teams

Track and report automation KPIs, cost savings, and performance metrics to senior leadership

Maintain platform health and coordinate upgrades, patches, and vendor management

Drive continuous improvement, innovation, and scalability across the automation ecosystem

Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering

OR

High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred Qualifications

12+ years of experience in IT, with at least 8 years in RPA / robotics leadership roles

Hands-on expertise in OpenSpan (Pega RPA) or Automation Anywhere

Proven experience in managing cross-functional teams and large-scale automation portfolios

Deep understanding of software development lifecycle (SDLC), agile methodologies, and DevOps practices

Strong analytical, problem-solving, and communication skills

Familiarity with other automation tools (e.g., UiPath, Blue Prism) is a plus

Experience with process discovery, OCR technologies (e.g., ABBYY), and integration with enterprise systems (ERP, CRM, etc.) preferred

Strategic thinker with an execution mindset

Ability to manage multiple priorities in a fast-paced environment

Executive presence and stakeholder management skills

Passion for automation, innovation, and driving digital transformation

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until Novermber 17, 2025.

If hired in North Carolina, the base pay for this position is generally between $110,152 and $168,900. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

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Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.