Guest Coordinator / Marketing Assistant

GUEST COORDINATOR & MARKETING ASSISTANT

Division / Department : General MedSpa / Spa

Level : Entry

Reporting Relationship : MedSpa President(s), Director

Location of Employer : San Diego

Job Classification : MedSpa / Spa Team

Compensation Structure : Hourly + Bonus

Benefits : PTO + 401K Match + Health Insurance (after introductory period)

Company : Sports MedSpa is a physician-owned med spa in San Diego offering a patient-centric athletic and aesthetic environment for those seeking healthy, active, and vibrant lifestyles.

Before you apply, please note that we are looking for a go-getter, proactive, honest, flexible, and a hard worker individual with a passion for the aesthetic and athletic medicine industry. This is an entry-level position with great growth potential. If you think this describes you, please read it through and complete the application. We can't wait to meet you!

Professional Objectives : To perform all aspects of the position with precision and excellence, from supervising employees, Check-in and Check-out, marketing, and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the medspa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets, while making sure the medspa runs smoothly.

Position Activities and Responsibilities :

• Displays masterful knowledge of med spa / spa experiences and menu
• Maintain a pristine and sanitary clinic environment to ensure the safety and comfort of clients and staff

Provide proper employee orientation and training to ensure high-quality service delivery

Create and maintain an organized and efficient work environment

Do cold calls when necessary

Develop and execute sales strategies to increase revenue

Monitor inventory levels and order supplies as needed

Ensure compliance with health and safety regulations

Handle customer inquiries, complaints, and feedback in a professional and timely manner

Develop promotional campaigns to attract new customers

Create Newsletters monthly

Manage the office budget and the materials the office needs

Utilize time management skills to prioritize tasks effectively

Supervise day-to-day operations.

Provide top-notch customer service.

Able to maneuver through the software program quickly and effectively

Accurately enters point of sale data

Efficient at lead management

Efficient at making reservations, check-in and check-out, and rebooking

Familiar and knowledgeable with medspa inventory

Assists with inventory management and other organizational tasks as needed

Promotes medi spa / spa services and gift cards / certificates, advises on gift selection, maintains accurate gift card sales data

Provides gracious medi spa / spa tours to visitors that lead to sales

Maintains a beautiful physical environment within the Guest Relations area

Great phone management skills

Greets and checks guests in and out

Facilitates effective workflow for technical team

Maintains a polished professional image

Assists other support team members when asked

Attends all in-house training and commits to outside continuing education

Attends and participates in all Daily Success Planning meetings and other general and team meetings

Participates in all aspects of marketing / special events planning and execution

Prepares promotion presentation and display

Design Events to promote the business

Proactively seek Event opportunities and set up the events

Build strong relationships with B2B

Collect leads from the events and transfer these data into business softwares

Mentors / trains new team members to help them grow

Professional guest communication

Maximize revenue generation for both treatments and retail

Maintains a smile at all times

Performs opening and closing duties

Able to handle unsatisfied guests

Monitors performance and achieve targets

Asks for Social Media likes and testimonials

Ask for Google Reviews

Create post for social media and Post on Social Media

Create Social Media Schedule and Post Promptly

Create Social Media Ads effectively

Answer to leads on Social Media and Website (follows, people who watch the stories, people who likes the posts, and more)

Informs team members of cross-marketing opportunities

Treat all team members professionally

Promote the business outside of work – refer customers into the business

Minimum 1 years of Experience in front line guest service (hospitality and retail highly desired)

High school diploma or college

Previous marketing and management experience preferred

Excellent organizational skills and follow-through

Computer skills and aptitude for mastering medi spa / spa software

Good selling abilities

Flexible schedule

Professional image with gracious, warm, and genuine personality

Skin care knowledge and understanding of the med spa / spa menu

Passion for Med Spa culture

Able to multi-task and improvise on the spur of the moment

Does work with minimal or no supervision

Team Player

Honest

Strong guest service orientation

Cheerful, upbeat personality

Enjoys team environment and interaction with co-workers

Excellent communication skills

Flexible and cooperative

High personal standards, good self-esteem

High energy, able to work in fast-paced environment

Good sense of time management

Good sense of humor

Self-motivated, driven and passionate about medi spa / spa

Seeks out knowledge and enjoys learning / strives for professional growth

Send us an email at

with your

Resume,

a brief Cover Letter, and your References. Please write “Guest Coordinator / Marketing Position Application” in the Subject of the email.

All qualified applicants will receive consideration without regard to race, age, color, sex, religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

Pay : Between $19 - $23 per Hour + Monthly Bonus

Number of Hours : 30-40 Hours a week (Full Time)

Benefits : PTO + 401K Match + Health Insurance (Dental + Vision) - Please note these benefits will be applicable after introductory period.