Physical Security Specialist - Systems Support Engineer

Physical Security Specialist - Systems Support Engineer

The role is responsible for assisting in the management of all enterprise physical security technology systems and security hardware devices as well as troubleshooting and end user support. The role will lead efforts to optimize our physical security infrastructure posture and drive optimization and automation initiatives to elevate our security technology.

We want to hear from you today if you can :

• Manage day to day physical security systems and applications : Access Control, Video Surveillance, Intrusion Detection, Intercommunications, Physical Identity & Access Management, Tenant Portals and Visitor Management systems.
• Provide Tier 2 physical security systems technical support for all end-users and teams in other regions / time zones outside the United States.
• Support and assist badging office users with software, printer or connection issues.
• Support and assist end-users with reporting and necessary documentation.
• Program & configure physical security systems, coordinate with PM team and Security Vendor onsite to bring devices online, test and commission for all new capital and internal project systems installations.
• Support end-users with accessing applications, basic use of applications and troubleshooting issues when necessary.
• Coordinate software troubleshooting and issue resolution with system manufacture's tech support when necessary.
• Coordinate physical troubleshooting and issue resolution with security vendor technicians support onsite when necessary.
• Coordinate and track service and maintenance for physical security equipment and devices.
• Participate with physical security systems upgrades and updates.
• Manage firmware updates and security certificates installations / updates for physical security systems IP devices.
• Perform other duties as required by the Director of Physical Security Infrastructure.

What we are looking for :

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