Technical Account Manager
StiggNew York, NY, USjob_description.job_card.30_days_ago
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job_description.job_card.job_description3–7 years in a customer-facing technical role in B2B SaaS (e.g., TAM, Solutions Engineer, CSM). Proven ability to manage strategic customer relationships and deliver business results. Strong technical skills with APIs, SDKs, and SaaS integration patterns. Excellent communication skills - ability to explain technical concepts clearly to any audience. Experience in project management, stakeholder alignment, and process improvement. Results-driven, with a track record of increasing adoption and customer satisfaction. Familiarity with billing, entitlements, or pricing / packaging configuration. Experience influencing product direction based on customer needs. Competitive salary and benefits package. A key role in a fast-growing startup with a world-class team. Direct impact on the success of innovative SaaS companies. A culture that values creativity, autonomy, and continuous improvement.
About Stigg
Stigg is revolutionizing how SaaS companies monetize their products. Our flexible, API-first platform empowers engineering, product, and go-to-market teams to implement dynamic pricing, packaging, and entitlements without the constraints of legacy billing systems. Backed by top-tier investors and trusted by leading SaaS companies like Miro, Webflow, and Qlik, we enable businesses to iterate on monetization strategies quickly and efficiently.
Why This Role is Exciting
As a Technical Account Manager at Stigg, you’ll be a trusted strategic partner for our most important customers. You’ll work with their engineering, product, and business leaders to solve challenges, improve processes, and shape their monetization roadmap. By combining technical expertise with strong relationship management, you’ll help customers maximize value from Stigg and achieve long-term success.
What You'll Do 🎯
Ideal for someone who thrives in a fast-paced startup, values strategic partnership, and can turn technical solutions into measurable business outcomes.
- Customer Advocacy – Represent the customer’s voice internally, ensuring their needs are reflected in Stigg’s roadmap and service delivery.
- Stakeholder Management – Build strong relationships with executives, engineering leads, and product managers, ensuring alignment and clear communication.
- Technical Guidance – Lead onboarding and implementation, including API / SDK integrations, with clear, actionable instructions.
- Project Management – Drive success plans from kick-off to adoption, tracking progress, managing timelines, and meeting agreed outcomes.
- Proactively recommend best practices to optimize monetization workflows and prevent issues.
- Conduct regular reviews to measure impact, track KPIs, and align on future initiatives.
- Act as the escalation point for technical challenges, resolving issues quickly with internal teams.
- Identify opportunities for account growth and collaborate with sales to capture them.
- Share knowledge internally to scale best practices across the team.
Requirements
What We're Looking For
Bonus Points
Benefits
What We Offer 🎁
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