Customer Service Team Member

Customer Service Team Member

Here at Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!

The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable Cashiers to go above and beyond customers' expectations.

Responsibilities include :

• Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise.
• Handle customer exchanges, returns and complaints effectively.
• Serve as a cashier resource while on floor duty by assisting with transactions, resolving discrepancies and troubleshooting cash register and tender issues.
• Greet customers in a friendly manner with a smile, throughout the entire interaction. Are outgoing and engaging. Must love working with people.
• Process and handle monetary transactions including cash, check, gift card, credit / debit card, etc.
• Articulate the advantages of the Fleet Rewards credit card and encourage customers to apply.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and / or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately; ensure assigned area is always presentable.
• Deliver an outstanding shopping experience.
• Help cashier team deliver a rewarding shopping experience for our customers.

Education / Experience :