Project Manager - Customer Success

Job Description

Job Description

Job Title :         Project Manager | Customer Success

Location :         Remote – USA

Compensation :   $100,000 - $130,000 (depending on location) + Bonus and Benefits

About Centric Software :

Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.

From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.  www.centricsoftware.com

Job Summary

The project manager is the primary client-facing leader responsible for the successful end-to-end development of Centrix PLM for assigned clients. This role ensures that all projects are delivered on time, within budget, and to the defined scope, while strictly adhering to the centric PMOs standard implementation methodology and best practices.

Responsibilities

• Project Planning and Scoping

Develop detailed project plans, timelines, resource allocation schedules, and communication strategies in alignment with PMOS standards.

Provide and regularly update accurate resource allocation forecasts. Monitor project hours, resources, and expenses against the approved budget. Deliver a weekly budget report.

Serve as the day-to-day point of contact for the client project team. Manage expectations, coordinate meetings, and facilitate all key project milestones (e.g., blueprinting, configuration, testing, training, and go-live).

Execute the project rigorously using Centric’s implementation methodology, ensuring all required internal documentation and phase gate approvals are completed and auditable.

Proactively identify, track, and mitigate project risks and issues. Manage all scope change requests through the formal change control process. Escalate potential budget or timeline risks to the Director as needed.

Coordinate activities among the client team, internal technical consultants, and project subject matter experts (SMEs) to ensure smooth transitions between project phases.

Qualifications

Demonstrated proficiency in managing complex, multi-phase enterprise software implementation projects. Strong working knowledge of relevant project management tools (e.g., Jira, Asana, MS Project).

Practical understanding of Centric PLM integration within typical client business processes and IT environments.

Formal training or certification in a recognized project management methodology (e.g., PMP, CAPM, or Scrum Master) is preferred.

Proven ability to lead effective project steering committee meetings and clearly articulate complex technical and business issues to both client and internal stakeholders.

Performance Objectives

Ensure the deployed solution aligns with customer expectations and delivers the intended business value.

Complete all assigned projects within the defined timeline and acceptable variance established by the PMO.

Successfully pass all internal project audits, demonstrating adherence to established methodologies and documentation standards.

Ensure a smooth and successful transition to the Customer Support (C5) team, with all necessary knowledge transfer and documentation completed.

The US base salary range for this full-time position is $100,000 - $130,000 (depending on location) + Bonus and Benefits.  Our salary ranges are determined by role, level and location.  The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.  Please note that the compensation details listed reflect the base salary and certain positions may be offered with additional variable incentives.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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