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Veterinary Client Service Representative, Weekends

Veterinary Client Service Representative, Weekends

Ethos Veterinary HealthNashua, NH, US
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Ethos Veterinary Urgent Care is hiring a part-time Client Care Specialist to join our team in Nashua, NH.

Our Urgent Care centers bridge the gap between general practice and emergency.  Our 3-doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting / diarrhea, and euthanasia.

Our urgent care centers are specially designed to deliver efficient care and are furnished with advanced equipment and technologies.  Urgent Care Hours of Operation :

  • Monday-Sunday 8 : 30a - 8 : 30p Anticipated Schedule : Part Time Saturday / Sunday : 8 : 30a - 8 : 30p (Preferred, but can be flexable) Compensation : Starting at $18 - $20 - will increase with experience!

About the Job :

  • Welcome our clients in a friendly, helpful, and compassionate manner.
  • Prepare and review documents and medical records accurately and completely.
  • Educate and advise clients regarding hospital services and practices.  Process check-ins promptly and efficiently, schedule and check in regular appointments, and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients.
  • Process admissions and discharges accurately; schedule follow-up appointments as necessary.
  • Process invoices and payments accurately Assist with other administrative duties such as scanning, faxing, and emailing Answer multiple phone lines promptly and professionally, direct calls, fax, and scan.
  • About You :

  • One year of customer service experience. preferred but will train the right candidate.
  • Ability to work in a fast-paced, highly collaborative environment and commitment to developing long-term relationships with colleagues, clients, and community is required.
  • Detail-oriented with good organizational, communication, and time management skills.
  • Fluent English skills (speaking & reading) are required for the role.
  • Part Time Benefits :

  • CSR Certificate Program Employee Pet Discount 401k with employer match Access to VetBloom for RACE-approved continuing education and training Partnership with Purdue Veterinary Technology program, including scholarships About Us : Veterinary Urgent Care serves as a vital bridge between primary care and emergency services.
  • We are committed to providing top-notch medical care for pets in their time of need.
  • Our clinic is specially equipped with state-of-the-art technology, including point-of-care ultrasound for guided cystocentesis, an in-house lab, and digital radiography (x-rays).
  • Our highly skilled medical team is ready to treat dogs and cats suffering from a variety of non-life-threatening conditions, such as :

  • Ear issues Limping and scooting Hot spots Tooth and nail-related injuries Coughing and sneezing Allergic reactions Minor injuries requiring stitches Vomiting, diarrhea, and not eating Important Information : Please note that Veterinary Urgent Care does not provide 24-hour emergency care.
  • We are not equipped to handle patients in life-threatening conditions.
  • For patients experiences any of the following, we direct them directly to a 24-hour emergency veterinary hospital :

  • Difficulty breathing Major trauma Ingestion of toxic substances Seizures Inability to urinate
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