Field Service Engineer II (Charleston, SC)

Overview

Charleston, SC

Company Overview

Join us for an enriching journey with Outset, a medical device company revolutionizing dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.

Outset is revolutionizing an industry and changing lives by creating a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System is FDA cleared for use across care settings, from hospital to clinic to home, harnessing modern technology for a holistic approach to dialysis care. We're giving providers time back to focus on patient care and empowering patients to take control of their lives.

Position Overview

The Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides feedback to R&D to support continuous product improvement. The FSE II may contribute to training materials, SOPs, and other documentation to support team knowledge. This role requires accurate documentation of service activities in alignment with Outset's Quality Management System and careful management of company assets including tools, equipment, and inventory. Travel within the United States, including overnight stays, up to 50% of the time is expected.

Essential Job Functions and Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient homes.
• Perform scheduled preventative maintenance including calibrations, hardware or software upgrades, and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, supporting internal and external stakeholders.
• Provide first and second level technical support to customers, including after-hours, holiday, and weekend coverage.
• Document all service activities, maintain spares inventory, and report parts usage and failures within the ERP system.
• Complete field service and expense reports according to standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform job functions.
• All other duties as assigned.

Required Qualifications

Other Skills / Abilities

Dedicated to meeting expectations and requirements of internal and external customers; builds strong relationships and trust.

Bright and able to handle concepts and complexity.

Remains calm under pressure and reliable in times of difficulty.

Possesses the technical knowledge to perform at a high level.

Reflective, receptive to feedback, and open to growth.

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the needs of the organization.

Note : Candidates must be legally authorized to work in the United States.

Salary

The annual salary range for this position is : $34-40 per hour plus bonus and stock.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees may sit for most of the day and stand as needed. Frequent walking on level surfaces; occasional standing, climbing, balancing, stooping, kneeling, crouching, or crawling. Ability to lift up to 75 lbs. Travel by airplane, train, taxi, car and / or other means as needed.

Company Culture

Outset believes every person matters—every patient, every caregiver. We aim to revolutionize through intelligent speed, collaboration, curiosity, ingenuity, and conviction in the power of technology to transform dialysis care. We are dedicated to giving people their lives back and offer a professional environment with opportunities to grow skill and expertise in a fulfilling career.

We issue a reminder about legitimate opportunities : Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase equipment. Always apply through our official careers page. If you are unsure about a communication's authenticity, contact peopleops@outsetmedical.com.

Equal Employment Opportunity

Outset Medical is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status under federal, state, or local laws. This policy applies to all employment practices within our organization.

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