Information Technology Operations Manager

Job Description

Job Description

Position Summary

The IT Operations Manager is responsible for the supervision, management, maintenance and security of our servers, desktops, information and communication systems, network infrastructure and related IT support services for East-West. The IT Operations Manager is responsible for the daily management of East-West’s IT infrastructure to ensure continuous availability of applications, network and communications services, including management of East-West’s virtualized servers and disaster recovery systems. The IT Operations Manager will continually seek opportunities to maximize security, reliability, scalability, availability, and support of East-West’s IT infrastructure. Independent judgment and initiative are required to plan, prioritize, and organize a diversified workload under pressure and deadlines. A service-oriented mindset, good communications skills, attention to detail and a positive attitude are crucial to the success of this position. Some after-hours on-call services will be required.

This position is responsible for playing their part to achieve the bigger mission of East-West and for ensuring that all mobilization activities are clearly aligned with East-West Vision, Mission, Values, Statement of Faith, and Biblical principles. As an ambassador of faith in Christ and rooted in Biblical principles, this position will actively minister to EW leadership, staff, partners, and the community in a manner that exhibits Christ-character through personal and corporate spiritual disciplines.

Essential Duties and Responsibilities :

Ensure the continual functioning, security and availability of all IT systems

Monitor and proactively manage all IT systems (network, hardware and IT-managed applications)

Develop, review, test and certify all back-up and disaster recovery procedures and plans

Design and implement automation scripts to streamline repetitive IT operational processes, significantly reducing manual effort and minimizing the potential for human error

Support network access and interoperability of servers, PCs, Macs and mobile devices consistent with East-West policies and BYOD culture

Create, advise, implement, track and enforce standards and procedures for IT portfolio management

Maintain security and privacy of all information systems, communication lines, and equipment

Contribute to, maintain and implement best practices and written documentation for IT systems

Support field ministry technology needs as an advisor and service provider

Ensure consistent communications to all parties regarding service issues, maintenance issues and outages

Research and recommend new systems and technologies

Skills and Abilities

Exceptional Communication :

Strong interpersonal skills, with the ability to communicate opportunities with poise, diplomacy, and tact, handling sensitive situations with confidentiality, poise, and tact.

Organizational & Administrative Excellence :

Excellent organizational and time management skills, including proficiency in evaluating and prioritizing tasks effectively.

Reliable and deadline-oriented, with a strong ability to execute on time-critical tasks and projects

Demonstrates exceptional follow-through, driving projects from initial planning to successful completion while creating and maintaining clear, comprehensive documentation (e.g., project plans, diagrams, and standard operating procedures)

Consistently delivers high-quality, thorough work with a meticulous focus on detail

Proficiency in Google Enterprise and other standard office software (e.g., Microsoft Office Suite).

Initiative & Problem-Solving :

Ability to take initiative within the scope of job duties and seek and carry out additional responsibilities.

Solid judgment and decision-making skills, demonstrating sound judgment by taking appropriate actions regarding questionable findings or concerns.

Driven to constantly improve job functions – not satisfied with the status quo.

Adaptability & Resilience :

Flexibility to quickly respond to changing situations to meet needs, re- prioritizing work as necessary.

Ability to work well under pressure and against deadlines.

Demonstrates accountability by anticipating needs and taking action to move initiatives forward

Teamwork & Collaboration :

Excellent team player with the ability to work well with others in a team environment.

Builds strong working relationships with colleagues and stakeholders through open communication and a partnership-oriented approach

Additional Qualifications for IT Operations Manager

Experience managing and supporting a LAN and wireless network, virtualized servers, and various endpoint devices

Proficiency in administering Linux servers in a production environment will be considered a significant advantage

Experience with Google Workspace and desktop operating systems

Knowledge of planning, installing, configuring and supporting server, hosted and desktop software

Hands-on experience managing and maintaining cloud infrastructure in a major public cloud platform (e.g., Microsoft Azure, AWS, GCP) highly preferred

Experience using scripting languages (like Python or shell) to interact with APIs is highly desired

Experience defining requirements for and procuring servers, networking components and desktops

Experience supporting international operations and remote users preferred

Broad knowledge of information technology processing systems, concepts, and methodologies

Experience supporting audio / visual (A / V) equipment and conference room technology is a plus

Ability to effectively communicate technical concepts to technical and non-technical audiences

Strong problem-solving skills and demonstrated aptitude for learning new technologies

Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible

Familiarity with Project Management principles a plus

Driven to constantly improve IT operations and support – not satisfied with status quo

Proven ability to manage, grow and develop IT staff preferred