Team Leader Patient Accounting

Team Leader Position

MedStar Health has an opportunity for a Team Leader to join the Patient Accounting Non-Gov Follow-up North team with MedStar Patient Financial Services. As a Team Leader, you will be responsible for providing guidance and assisting staff with review and analysis of various reports. In cooperation with Supervisor, you will identify and analyze errors to determine action needed for performance improvement. In conjunction with level II Insurance Specialists, you will assist in researching and addressing administrative customer service issues. You will work with all team members to resolve multiple primary and secondary billing, collection, customer service issues with payers and patients.

About MedStar Patient Financial Services Patient Accounting Non-Government North Team : The Non-Governmental Follow Up North Department works all Commercial, HMO, MCO, Medicare Advantage and Workers' Comp payers for 7 MedStar Health hospitals located in Maryland. The department completes follow-up on accounts that have been billed and either no payment has been received or when only partial payment is received. The team is also responsible for submitting appeals and payment reconsiderations on denials and underpayments as necessary.

Primary Duties and Responsibilities

Assists with the daily audit and review of reports to ensure that verification completed. May monitor the error tracking and other statistical reporting systems, communicates to supervisor any trends or problem areas. Investigates, monitors, and consults with supervisor and makes recommendations to address untimely follow-up of accounts.

Assists with the daily / weekly / monthly audit of accounts to ensure that accounts meet department standards. Makes recommendations to supervisor to improve the effectiveness of verification efforts, reporting any problems or issues with the process.

Assists with review and analysis. Maintains ongoing knowledge of specified forms including state required forms and filing requirements. Communicates problems and issues relative to eligibility conversion to appropriate parties. Acts as a liaison between staff, agency and state to resolve issues.

Reviews daily reports to insure completion of verification process and readiness of all accounts for and ensuring a standard turnaround time of scheduled services and based on the payer specific requirements for all unscheduled services. Reviews accounts to determine action required, utilizes all resources and documentation.

Assists the supervisor with the development of financial, operational, customer service and productivity targets. Assists with selection, training and orienting of department staff. Assists with compiling and maintaining an updated training manual. Provides training to staff including training team members in the specific work applications and computer Systems used for department.

May assist with the formal performance reviews and provides feedback to Manager in accordance. Provides timely and appropriate verbal counseling of staff when they deviate from department standards; in conjunction with Manager, assists in the development of measures to improve performance.

May complete timecards and maintains attendance records. Coaches and counsels staff. Initiates or makes recommendations to the supervisor for personnel actions (terminations, suspension, evaluations, interviewing, etc.). May conduct staff meetings on a regular basis. Keeps staff informed via in service meetings and memorandums.

Identifies and evaluates staff productivity and base workload assignments, in conjunction with Supervisor, to determine that appropriate allocation of resources, standards and staff performance is optimized.

May supervises the day-to-day activities of the assigned staff to accomplish the established monthly and quarterly financial and productivity goals. Establishes priorities, schedules, distributes daily workload and reassigns tasks as necessary.

May be accountable for securing information over the phone from the patient or insurance company including pre-collection and preregistration on accounts. Monitors the telecommunications system by measuring voice mail messages, voice mail abandonment, duration of calls taken per representative and duration that each patient is held in queue, etc.

Minimum Qualifications

Education :

• High School Diploma or GED required
• Associate's degree in healthcare preferred or courses in Accounting, Finance and Healthcare Administration preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience :

Licenses and Certifications :

Knowledge, Skills, and Abilities :

This position has a hiring range of $20.17 - $35.04