Express Lane Service Advisor

Job Description

Job Description

Eastgate Chrysler Jeep Dodge Ram is far from your typical car dealership. At Eastgate Chrysler Jeep Dodge Ram, our customers and employees satisfaction is very important to us. We are proud to have an A+ rating from the Better Business Bureau and are committed to providing exceptional customer service, thanks to our sales and service department.

We are actively seeking a Express Lane Service Advisor to join our team! This individual will greet customers, listen to their description of the service needed, determine the type of service required, and prepare repair orders. They also advise customers on other available services.

BENEFITS :

401(K) Plan

Medical Plan

Dental Plan

Vision Plan

Family Owned & Operated

Paid Vacation

Work / Life Balance

Promote from within

Paid Training

Community Involvement

RESPONSIBILITIES :

• Meets or exceeds dealership objectives and goals for the service department.
• Advises customers about necessary services for routine maintenance.
• Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Schedules appointments and notifies customers about any changes in appointment times.
• Makes sure each vehicle is paid in full before releasing vehicle.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
• Follows manufacturer guidelines for handling warranty concerns.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.