Contact Center Associate

A company is looking for a Contact Center Associate 3 (H) to serve as a team lead and provide assistance in a remote setting.

Key Responsibilities :

Serve as team lead and subject matter expert, assisting in daily operations and staff management

Handle escalated issues from agents and customers, ensuring timely and efficient service

Monitor call quality and provide training to new agents on scheduling and registration processes

Required Qualifications :

High School diploma or equivalent

Minimum of 3 years of relevant experience

General knowledge of office procedures and operations

Ability to process and handle confidential information with discretion

Any relevant education, certifications, and / or work experience may be considered