IT Support Analyst I or II

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Overview. The Server Administrator is responsible for the design, implementation, maintenance, and performance of the organization's physical and virtual server infrastructure. This role supports the credit union's mission by ensuring high availability, security, and efficiency of server-based services that support critical operations, member-facing systems, and internal applications. This position provides Tier 3 support and participates in strategic planning and technical documentation. Level I and II analysts primarily focus on routine support tasks and escalating unresolved issues.

Responsibilities

• Server Infrastructure Management : Design, implement, administer, and monitor physical and virtual servers, including hardware lifecycles and OS patching. Deploy and manage Microsoft Windows Server environments, including Active Directory, DNS, DHCP, SQL, File, and Print Services. Manage virtualization platforms (VMware or Hyper-V), server clusters, and SAN storage systems. Oversee enterprise backup, recovery, and disaster recovery strategies in alignment with business continuity plans.
• Network Administration : Design, implement, monitor, and maintain LAN / WAN, SD-WAN, remote access, and cloud connectivity technologies. Configure and maintain routers, switches, firewalls, and network hardware / software. Administer VPNs, encryption, and firewall rules to maintain a secure network posture. Ensure accurate network diagrams, documentation, and asset inventory records.
• Monitoring and Performance : Continuously monitor system performance, health, and logs to proactively identify and resolve issues. Conduct regular system audits to determine capacity, performance trends, and compliance gaps. Perform software updates, security patches, and certificate renewals in accordance with change control procedures. Serve as system administrator for business applications such as Jack Henry products (CFM, Synergy, Image Center).
• Security and Compliance : Apply and manage OS patches, updates, and software upgrades according to change management policies. Maintain documentation for server configurations, procedures, and compliance audits. Ensure all activities comply with internal policies and external regulatory requirements (e.g., BSA, GLBA).
• Support and Collaboration : Provide Tier 2 / 3 escalation support for the IT Service Desk and assist with end-user issues when necessary. Coordinate with vendors and other departments for system implementations and issue resolution. Train IT staff on new technologies, tools, and procedures. Participate in on-call and scheduled maintenance windows.

Qualifications

Work Conditions

Additional Expectations

We are an equal opportunity employer.

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