Customer Support Specialist

Pay : $23.00 - $28.00 per hour

Job description :

We are looking for experienced Customer Service personnel to support the leasing and management of our properties in Alameda County. This role requires delivering an exceptional experience for current and prospective residents, as well as handling general office administrative responsibilities. It is ideal for someone that enjoys technology and people equally.

Responsibilities

• Provide excellent external customer service through timely updates to the portfolio team, residents and, when necessary, owners in accordance with company policies and procedures.
• Evaluate, schedule, and manage work orders and maintenance requests, along with tenant and vendor communication, in accordance with company policies and procedures.
• Provide information and direction to vendors, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Communicate with residents and inspect vendor work when necessary to resolve issues timely and effectively.
• Provide leasing support for prospective residents.
• Document and report safety concerns that need immediate attention.
• Identify opportunities and make recommendations for improved operation and service excellence.
• Review and submit invoices into system of record for completed work orders and maintenance requests. Invoices must be approved by the Portfolio Manager or Assistant Portfolio Manager unless invoice amount matches the approved bid amount.
• Periodically conduct unit inspections and curb appeal audits and facilitate property repairs as a result thereof.
• Periodically posts notices at the properties.
• Treats all tenants equally and consistent with company policies and procedures. Adheres to the letter and spirit of Fair Housing and Employment laws.
• Completes additional ad hoc tasks or projects as assigned by the Portfolio Manager or Managing Director.
• Provide property management support to clients, tenants, staff, and prospects by phone and in the office.
• Maximize office productivity through proficient use of Microsoft Office and other appropriate software applications.
• Provide administrative support including organizing the office, managing the phone and copy systems, ordering supplies and equipment, maintaining the office condition, and managing contract and price negotiations with service providers.
• Provide administrative support to the Director and Portfolio Managers by preparing and distributing letters and notices, scanning and organizing documentation and organizing meetings.
• Manage the organization, disbursement and tracking of client property lockboxes, keys, passes and remotes.

Work Remotely

No

Qualifications and Experience

Proficient with Microsoft Office suite, including Word, Excel, Outlook, and Teams.

Two years of experience in a receptionist or customer service role.

Experience in Property Management preferred.

Bilingual in English and Spanish

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift :

Day shift

Experience :

Customer service : 2 years (Required)

Language :

Spanish (Required)

License / Certification :

Driver's License (Required)

Ability to Commute :

San Leandro, CA 94577 (Required)

Work Location : In person

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